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ROG ALLY - recent BIOS broke stereo sound on built-in speakers

BBB
Level 9

Since Asus discovered problem with overheating of micro-sd slot on left side of device they try to fix that problem with BIOS updates. Each such BIOS introduce more and more problems. First they increased fan speed of left fan so it is always 2000-3000 rpm faster than right fan. This allow them to lower temperature on left side on device where micro-sd slot is located. But some players said that they can't hear left speaker because left fan is much louder than right one. So in recent BIOS asus broke stereo sound and now left speaker always is 3x louder than right speaker. 

It is not possible to play any game with stereo sound. I can't hear left speaker. Often background music from left speaker is louder than anything from right speaker. I can't even use Spotify because all songs are stereo and on ROG Ally left speaker is now so loud that I can't hear right speaker 

I just want return this device. ASUS please give us option to return ROG Ally

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @BBB ,

Regarding the significant difference in volume between the left and right speakers, we sincerely recommend that you take your device to your local authorized service center for further hardware diagnostics. Thank you.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @BBB ,

Regarding the significant difference in volume between the left and right speakers, we sincerely recommend that you take your device to your local authorized service center for further hardware diagnostics. Thank you.