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Right Analog Stick Not Working (Left-Right)

bensonkin42
Level 7

‎08-08-2023 05:47 PM - edited ‎08-08-2023 06:02 PM

Just got my Ally back from RMA and now the right analog stick does not register left or right movement, just up and down. When in desktop mode in Windows, the curser immediately glides to the left. Any suggestions or am I having to send it in yet again?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

‎08-08-2023 10:55 PM

Hi @bensonkin42 ,

Based on your description, we recommend that you send your ALLY back to the repair center for further inspection. 

We apologize for any inconvenience this may cause.

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂
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