cancel
Showing results for 
Search instead for 
Did you mean: 

Not Powering On

edgelxrd
Level 7

After using my unit for a while, I powered it off and unplugged the charger. Now it won’t power on unless plugged in. What makes this worse is how the MyAsus app displays that the battery is at 0% while Windows says its fully charged?

499 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @edgelxrd ,

Have you tried diagnosing the battery through MyASUS? Please try removing all external devices while the device is powered off, then press and hold the power button for 30 seconds. Afterwards, reconnect the power and boot up the device to see if the battery charging indicator shows orange and if there's any indication of charging on the screen.
If the issue persists, we recommend bringing your device to a local service center for further diagnosis. Thank you.