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Micro sd format

kaytracid
Level 8

‎08-30-2023 02:02 AM - edited ‎08-30-2023 02:21 AM

Hello,

Today I tried to insert another sd card (working on other devices) and ally tells me it needs to be formatted.
The problem is that at the time of formatting the memory is seen with the wrong capacity and it fails.

All updates are installed (bios, firmware and driver).
Does this happen to you too?

 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

‎08-31-2023 11:54 PM

Hi @kaytracid ,

 

Please try formatting the SD card with another device and then insert it into ALLY to see if it can be read successfully. Thank you.

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kaytracid
Level 8
In response to Anbby_ROG

‎09-01-2023 02:06 AM

Hi,

I already tried that and it is not recognized with the right size

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Anbby_ROG
Customer Service Agent
In response to kaytracid

‎09-04-2023 12:22 AM

Hi @kaytracid ,

 

Could you please confirm if you can use it properly on another SD card? If you continue to experience reading issues or any other problems with different SD cards, we recommend that you take it to your local authorized service center for further evaluation. Thank you.

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