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kaytracid · ‎08-30-2023

Hello,

Today I tried to insert another sd card (working on other devices) and ally tells me it needs to be formatted.
The problem is that at the time of formatting the memory is seen with the wrong capacity and it fails.

All updates are installed (bios, firmware and driver).
Does this happen to you too?

Anbby_ROG · ‎08-31-2023

Hi @kaytracid ,

Please try formatting the SD card with another device and then insert it into ALLY to see if it can be read successfully. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

kaytracid · ‎09-01-2023

Hi,

I already tried that and it is not recognized with the right size

Anbby_ROG · ‎09-04-2023

Hi @kaytracid ,

Could you please confirm if you can use it properly on another SD card? If you continue to experience reading issues or any other problems with different SD cards, we recommend that you take it to your local authorized service center for further evaluation. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Micro sd format