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Macro buttons and custom keybinds

Level 7

so when I'm playing certain games in controller mode currently Rogue Trader 40k. There are certain mods I am trying to use that require keyboard commands such as Shift+T. I tried assigning one of the macro buttons on the back to do a custom macro with multiple keys for shift then t but it just doesn't work. Can anyone help me out its driving me nuts. I've tried editing both the universal handheld options and creating a custom one for the game itself in the armory crate. Made sure I tried both m1 and m2 buttons because I know the show them on opposite sides in the menu. I'm at a loss. Also tried handheld mode and auto mode