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issues using cloud recovery

ITX
Level 7

I just upgraded my ssd in my ally to a 1 Tb during the cloud recovery process it says the sn is not valid i just purchased it used for Best Buy . I also do not see a SN in the bois 

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Anbby_ROG
Customer Service Agent

Hi @ITX ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂