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issues using cloud recovery

ITX
Level 7

I just upgraded my ssd in my ally to a 1 Tb during the cloud recovery process it says the sn is not valid i just purchased it used for Best Buy . I also do not see a SN in the bois 

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Anbby_ROG
Customer Service Agent

Hi @ITX ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you