Asus Rampage VI Extreme random freezes

[NoBlackThunder]

Ok so i have an issue ... and no idea what i should do anymore ... So i have an ASUS rampage Extreme VI with a core i9 10920x

Nothing is overclocked and 99.9% of the time the system is stabel .. but i get those random freezes .. sometimes right after boot 20 seconds after windows has loaded .. other times far into a gaming session.

its that kind of system hang where numlock does not react etc ... At first it thought it was my ram so i exchanged all of my 64 gb ram and ran several Memory test .. sometimes when i used windows Memory test it would freeze there too .. other times .. it would not freeze and just work fine ..

But the main issue with these feezes is .. sometimes it happens 5-6 times a day .. but often it takes weeks to month before the hang happens ...

I have no spare parts to test anthing else and i have no way of reliably causing the freezes ... so waiting a month for a freeze to happen is kinda crazy.


Bios and drivers are all up to date and freezes dont seem to care if the systems runs at 100 % load for hours ... because its as much likely to happen with no load at all ....


So while i also broke my foot .. i cant send the parts back to the seller that might test the parts ( and i doubt they find something because they are not spending several month to troubleshoot this ..and if they cant find anything they just going to send the parts back to me anyways ....


So any ideas are really something i would like to hear ..

BTW full reformat of the systems right now is out of the question .. that is actually already planned once win 11 hits actually .. and not going to format multible times 😛 takes far to long to set up everything

[Int8bldr]

NoBlackThunder wrote:
thats why i bought other 32 gb too after i had 64 ... because the first 32 where from 2017 and i though about the exact same ... so now i have 2 kits from jan 2021 that should have the exact same dye ... that said it seems to have helped a bit with crashes .. but i still experiance random crashes even though all 64 gb are from the same batch with serial numbers +1 from the other sett

Just try with what I suggested. only populate the left 4 memory slots.

and just to be clear, there is no BIOS setting or anything you can do s/w wise to fix the right side memory channel issue on the R6E board.
It is a R6E hardware issue for some boards (not all) and if you are one of the unlucky once (like I was), then the only solutions known, is to only use left 4 slots.

All other fixes will have no effect.

[ThrashZone]

NoBlackThunder wrote:
i at first upgrade just 32 gb with a mix of sticks from 2017 and 2021 .... though i thought there might have been some issues with those 2017 sticks .. so i bought another 32 gb of 100% matching memory .. and the exact same .. There is no issues with those rams because i did extensive memory testing with several programs over several days without issues .. and memory can be ruled out .. so in my mind its ether the motherbord og the CPU ( that is pretty new too and contains the memory manangment controller) or the bios .. but the bios was both upgraded and for to be sure reset once i installed all 2021 64 gb ram sticks ..

The idea buying another set of 2021 ram was because that the 2017 sticks might have been different chips with different timings etc ..

Hi,
You have a very expensive board but you're shooting yourself in the foot with multiple memory sticks/ kits

Worst thing you can do is use dual channel kits 2x8 or 2x16 ... of memory from multiple kits on a quad channel board and I'd bet none of these kits have a x299 mother board listed on their QVL list

Frankly x299 should work fine with vccin/ input voltage at 1.8 and load line calibration at llc-1

RMA well good luck with that seeing you've giving so little information about exactly which memory sticks you have and or trying to use on this board plus which exact power supply/ .......... rma requires a lot more info lol

[NoBlackThunder]

ThrashZone wrote:
Hi,
You have a very expensive board but you're shooting yourself in the foot with multiple memory sticks/ kits

Worst thing you can do is use dual channel kits 2x8 or 2x16 ... of memory from multiple kits on a quad channel board and I'd bet none of these kits have a x299 mother board listed on their QVL list

Frankly x299 should work fine with vccin/ input voltage at 1.8 and load line calibration at llc-1

RMA well good luck with that seeing you've giving so little information about exactly which memory sticks you have and or trying to use on this board plus which exact power supply/ .......... rma requires a lot more info lol

memory i am using is 8 stick 2021 jan TridenZ RGB here is a link to my ram i bought .. cant tell you more then this .. but i can say 100% that 4 of them worked fine ... all 8 stks are now from the same series and increamental serial numbers .. so they are the same ... how i can shoot my self in the foot with that i dont know.

But i would expect that the CPU and motherboard should work in general fine with both 4 and 8 sticks of the same series ... i always run quad channel ... so there should be no problem

https://www.dustinhome.no/product/5011057117/gskill-tridentz-rgb-series-16gb-3200mhz-ddr4-sdram-dimm...

[Legolas]

lPlease try to make sure the memory is pouplated populated from the manual's diagram.


I suggest updating latest video card drivers from Nvidia.
I also suggest performing disk error check and perform system file checker ( DOS (admin) - Sfc /scannow).
Back up all data and please update bios to 3403

[Int8bldr]

Legolas wrote:
lPlease try to make sure the memory is pouplated populated from the manual's diagram.


I suggest updating latest video card drivers from Nvidia.
I also suggest performing disk error check and perform system file checker ( DOS (admin) - Sfc /scannow).
Back up all data and please update bios to 3403

99 times out of 100, I would agree to follow the manual etc BUT not when it comes to Rampage VI Extreme (not encore).
Many R6E board owners (but not all!) have a h/w issues with right side memory banks! I am one of the unlucky once. and there are more unlucky once who posted on this board, see separate treads... like this tread: https://rog.asus.com/forum/showthread.php?109123-asus-rampage-vi-extreme-ram-problem. etc... there are few more just search...

[BigJohnny]

I ran that board for a couple of years until I borked the CPU pins with 8 sticks of Corsair Dominator platinum. 8X8GB 3800 CL19 kit @ 3800 CL16
NEVER mix ram kits even the same SKU. I'm not clear on exactly how many sticks you have, what the model number is or if they are all one kit or mixed kits.
Cant say for sure exactly where the problem is but I can say with a 99% certainty its ram related just from what you are describing.

Im not saying that some don't get lucky with mixed kits but its always a gamble and I see far more posts from fails than from success both here and several other other open Fora I frequent. Ive seen this same story many times.

[Silent_Scone]

Hello,

bit late to the party here, however hard freezing on x299 is quite often related to VCCIN. You can either increase LLC or try increasing VCCIN.

[NoBlackThunder]

Thanks for some replies.. i tried several thinks .. it seems to match with no crashes if i only populate 4 ram sticks instead of 8 ... then again its hard to test .. sometimes i can run it a week ... without any crashes .. other times i cant even run the system 5 minutes ... I have no belive that my new Ram is defect and they as i said already all from the same batch now ... and they passed several times the most extensive ram test .. then again in my system i can start windows memory test and the system locks just up ... the system can also lock up on idle .. So VCCIN / LCC voltages seem sort of not the cause from what i see ? unless there is a bios bug ? i mean the system crashes on idle but can run fine at 100% load .. and just crashes randomly depending on how it feels. Its also not my windows instalation because the Linux based OS on a USB and other externam USB based memory test had hard freezes too .. also confirming that this is not the ram .. because if the ram had faults its show up as a fault instead of freezing the whole system.


Anyway gonna send it back to RMA now.. Luckly we have 2 year forced warranty and something similar against faults / thinks breaking that last up to 5 years that can help me getting new motherboard .. The sad thing though is ...... i cant even buy any x299 motherboards wright now .. because they are all sold out ... urrggggg

[Silent_Scone]

NoBlackThunder wrote:
the system can also lock up on idle .. So VCCIN / LCC voltages seem sort of not the cause from what i see ?

Hello,

instability at idle or light load is quite indicative of insufficient VCCIN on this platform

[NoBlackThunder]

Silent Scone@ROG wrote:
Hello,

instability at idle or light load is quite indicative of insufficient VCCIN on this platform

Really ? where and what should the setting be then on 10920x ? right now my Motherboard and CPU is at my dealer for them to look at it ... but i have no trust in them ... because several years ago the computer was on fire .. literly on fire and thy said it was ok because they could get into windows ....


but anyway .. what should the settings have been and where ? Also would this issue come only after you upgraded from 4 to 8 ramsticks ? because i never had an issue before that