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ASUS AI Suite 3 would not start. Won't reinstall.

ExcessiveGBH
Level 8

‎06-21-2022 12:21 AM - last edited on ‎03-06-2024 10:20 PM by Community Admin

Booted computer today and had this window popup DipAwayMode.exe not found.
ASUS AI Suite 3 would not start.
So uninstalled ASUS AI Suite 3.
Downloaded ASUS AI Suite 3 V3.01.10 .
But clicking on AsusSetup.exe or Setup.exe, won't start the install.
System specs
Win 11 Pro 21H2
Rampage VI Extreme
BIOS 3801
I9 10920 @5.0GHz all cores
EK-KIT G360 (CPU only)
Samsung 960 PRO M.2 NVMe 1TB
Samsung 970 EVO M.2 PLUS NVMe 2TB
Kingston Fury Renegade 4TB PCIe 4.0 NVMe M.2 SSD with Heatsink
1 Samsung SSD 4TB EVO
1 X Samsung SSD 860 EVO 4TB
2 x 10TB drives
1 x 2TB drive
ASUS ROG Strix GeForce RTX 4090 OC 24GB @3015 MHz
32GB G Skill Trident Z 3466MHz 15-17-17-37
Corsair AX1200W PSU
Sound Denon AVC-A1
LGC1 77
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11 REPLIES 11

ExcessiveGBH
Level 8
In response to rayyyy

‎07-05-2022 02:55 PM

rayyyy wrote:
A fix will arrive soon, assuming you have also Kaspersky, that is the main cause of the problem
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...


Beat me to it...just noticed is started working today.
System specs
Win 11 Pro 21H2
Rampage VI Extreme
BIOS 3801
I9 10920 @5.0GHz all cores
EK-KIT G360 (CPU only)
Samsung 960 PRO M.2 NVMe 1TB
Samsung 970 EVO M.2 PLUS NVMe 2TB
Kingston Fury Renegade 4TB PCIe 4.0 NVMe M.2 SSD with Heatsink
1 Samsung SSD 4TB EVO
1 X Samsung SSD 860 EVO 4TB
2 x 10TB drives
1 x 2TB drive
ASUS ROG Strix GeForce RTX 4090 OC 24GB @3015 MHz
32GB G Skill Trident Z 3466MHz 15-17-17-37
Corsair AX1200W PSU
Sound Denon AVC-A1
LGC1 77
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hntech
Level 7
In response to rayyyy

‎07-16-2022 03:19 AM

rayyyy wrote:
A fix will arrive soon, assuming you have also Kaspersky, which is the main cause of the problem
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...


after a windows update, and I think armory crate update, the AI III could be installed and it is working properly, i didn't uninstall Kaspersky ,

thank you ASUS for your support
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