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Why don't Asus (UK) allow customers to track their RMA process for motherboards?

bhavvv
Level 7
I send back a motherboard that needs repair to the retailer, they return it to Asus. I've been waiting over a month and neither the retailer will chase it up or find out how much longer I would have to wait, but when I contact Asus they don't let me enquire or chase up the progress as they only deal with the retailer.

Why is motherboard RMA process still this bad? All I want is an update on how much longer it will take!
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