Based on described issue and troubleshooting done we can suggest RMA.
I understand this is inconvenient, however in this case we suggest you contact your retailer for advice on returns/replacement or any other options they can offer. As part of the sale process the retailer accepted that they would control all returns/replacement on behalf of ASUS for the duration of the warranty. They should be able to sort this out for you. ASUS has no other policy on these devices; We cannot replace or repair these devices directly.
Our apologies for the inconveniences caused to you.
Thanks for the info. 🙂 I'll try calling ASUS tomorrow. My initial contact with ASUS was done through email. This is what they said about the warranty.
I tried putting in my serial at rma.asus-europe.eu/uk but it says wrong serial number. Hopefully, the phone call goes well tomorrow.
Rob W. wrote:
I had to rma my board in March , ASUs sent me exactly the same response, so I contacted uktechstore where purchased and sent them the ASUs reply email.
They accepted the return to themselves quite willingly, from there they send it to ASUs and await return to forward to me,, but that was March so after I contacted them on its status *uktechstore have now said they will just forward a replacement to me and await for the return from ASUs.
Good news in the end, but what a wait!.*
I tried contacting Asus by phone yesterday. There's a menu where you select which product you're having trouble with. After selecting motherboard it asks you to fill in the online form (which I've already tried) and then it ends the call.
Thanks for the info. How far into your warranty were you? I contacted Amazon UK again today and they said that they do cover for the warranties but only for a two-year window. After that, they say it is solely the manufacturer's responsibility. They repeated this over the phone and through the live chat. I showed them/read out the Asus email which states otherwise, but that didn't convince them. I asked them if they could contact Asus for me, to solve this, but they said they couldn't.
I can't reach Asus by phone and the lines are closed until Monday anyway. I sent an email but I don't think I'll get a reply by Monday either, which is when my warranty is probably up. This is so frustrating. 😞