cancel
Showing results for 
Search instead for 
Did you mean: 

To All Those Who Didn't Get Call of Duty Black Ops 4 Game Key or Deluxe Version Key

theonecsm
Level 8
I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

I also sent an email to the CEO of Asus via email support.

I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.
43,674 Views
66 REPLIES 66

@ Nesm1608, I'm pretty much in the same boat. I purchased the Maximus Code XI during the promotion and got a Product key from New Egg. At first, the key didn't work. Then I think in early December I tried it again and got as far as selecting the product I purchased, but my product wasn't listed. I've also emailed support and haven't heard anything back yet. It's been about two weeks.

Asus has still not been able to resolve my issue. After a week or two.

Same here, Bought a GL703GS From PCworld/Currys, everything points towards me being eligible. (An expensive model..£1,873.00 GBP).
There was a promotion popup on the PC when set up, a card with the packaging, and the promotion page lists my model. I was even emailed a `code` to swap for the download upon registering etc, but then had to jump through hoop after hoop in order to try to redeem it, (on the asus promotion page that the email directs you to), only to be stopped in my tracks at step 4, whereupon my model number magically disappeared from the model selector, and left me at a dead end. I tried downloading the promotion app, which opens to an agreement screen, but stalls, and just shows a blank screen with a tiny red half moon icon.
( https://imgur.com/a/mSrRA3y )
Many of us bought these items and made our choices because of the promotion, so its a slap in the face to us all, when we`re sent on such a wild goose chase, only to find that actually claiming the promotion game is physically impossible.

Don`t bother `reaching out to me`, I`m done with this, I`ve already spent far too much time faffing around with the many hoops I had to jump through, (a picture of the products packaging? - seriously?...)., serial number, receipt copy ..screen after screen of `enter this`, `enter that`, `confirm this`,`confirm that`, `heres a code, now go here..`,`go there`, `now start again...` .....no games worth that.
Btw, its my first, (and last...) purchase of an asus product.

Hi All,

I wanted to reach out to the forum and community to see if anyone would be interested in filing pursuit on an action against Asus for their deceptive and rigged advertising and redemption process?

I know several others have stated concern and issue, but has anyone actually done anything to legally reprimand this situation? I have been going back and forth with half ignorant phone agents and have gotten no where for the past year. Has anyone else has these issues and interested in possibly filing dual complaints or a joint complaint? I had roughly 2 months before the offer expired to claim and attempted to do so several times with no success. (My model was included in the promo but was not shown on the site for download - i.e. Model was grayed out)

I understand it is just a game, but this was one of several issues from Asus and I'm mostly interested in doing this to prove a point! A point in that consumers like ourselves, spend hundreds and thousands on their machinery and they just keep ripping us off every little chance they can. When is enough truly enough. My feelings are based on the princple alone.

Giving you are interested, let me know through here or PM/DM me.

----------------------------------------------------------------------------------------------------------------------------------

To Asus Staff -

Why, after hundreds of consumers have lodged complaints and cast issues regarding these matters, has Asus not responded and provided resolve? Why has Asus left us, buyers of your thousand(s) of dollar piece of machinery, high and dry, when it was Asus that promised us this game as an incentive to buy your product!?

Why has our questions and complaints went unheard and why hasn't Asus at least attempted to make things right? This is why your being sued over the faulty POS batteries in a couple other models. Had Asus listened to the Consumers, fixed the issue correctly and made things right, Asus would not have been in the position it is now, paying out MILLIONS of dollars back to the Consumers.

I'm giving Asus 1 Month to respond to my emails. After, my complaints will be filed with the FTC and the FCC for violations on both fronts, as well as my in-state commissioners office and the BBB.

I have roughly 86 signature supporters and I hope to find more of my Gaming Pals on here to do their part in bringing this to the forefront of your enterprise. We Want Our Dues and What Is Owed!

Enough IS Enough! I have paid Asus over $30,000.00 USD through the years on new machinery, phones, accessories and the entire lot of bonus gear. One would think, that a $100.00 USD game at the time wouldnt be too much of an issue.

-- A Pissed Consumer!

theonecsm wrote:
i got the standard game key I should have gotten the deluxe game key.

I can wait until it is released to everyone that should have got the deluxe game key.


By any chance did you email me or private message me?

As soon as you do so I will correct the matter immediately.

cl-Adrian@asus wrote:
By any chance did you email me or private message me?

As soon as you do so I will correct the matter immediately.


hi could you help me too?
I can not put the data of the maximus xi formula on the site because it is missing in the menu. so I can not have my copy of code

itsGucci-1921
Level 7
theonecsm wrote:
I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

I also sent an email to the CEO of Asus via email support.

I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.


We walking the same shoe brother. I brought the Maximus Hero X bundled with i7 8086. Let me know if you have a solution.

theonecsm
Level 8
So get this everyone - Asus now sent me a new code to use with a new claim to get the Call of Duty Black Ops 4 Deluxe Game Code, but since I had already used my motherboard serial number to claim it originally it now won't get past the screen to enter your serial number for your motherboard, it says already been used.

Go figure yea it has been used, just sent me the Call of Duty Black Ops 4 Deluxe game key code that I can enter into Battlenet you have all documents showing evidence.

Give me a break!!

I will be returning the motherboard if this doesn't get resolved to the vendor next week.

theonecsm
Level 8
If this issue is not resolved today I am returning my motherboard to the Vendor as my 15 days is almost up to return it.

Hello to all,

This is my first post and i am sorry if my English is not good.
I just bought a Asus ROG motherboard Z370-F and Intel I5 8600k processor.

I installed the new gear but i did not get any pop-up to register for the code. The re seller also never gave me a code.
Can somebody please tell me in steps what needs to be done in order to get the first code an the apply for the COD4 code.

Links info ... anything.
Thank you!