01-02-2018 11:05 PM - last edited on 03-06-2024 09:57 PM by ROGBot
01-09-2018 06:50 PM
01-09-2018 07:08 PM
mscaf wrote:
My Z97 Mark S purchased in early 2015 has a FIVE YEAR warranty.
I expect a fix, or I will see them in small claims court.
01-09-2018 07:57 PM
01-09-2018 08:31 PM
firefox2026 wrote:
well got home and my girlfriend's AMD machine wouldn't load anymore.. Then later I found this on the web below about the patch being pulled.. What a mess this is turning out to be and I wonder how many people don't even know they need the BIOS updated.
http://bgr.com/2018/01/09/microsoft-meltdown-spectre-patches-amd-bricking-pcs/
Explaining why the patches had caused certain AMD PCs to crash, Microsoft said that it had "determined that some AMD chipsets do not conform to the documentation previously provided to Microsoft to develop the Windows operating system mitigations to protect against the chipset vulnerabilities known as Spectre and Meltdown".
01-09-2018 08:28 PM
mscaf wrote:
My Z97 Mark S purchased in early 2015 has a FIVE YEAR warranty.
I expect a fix, or I will see them in small claims court.
Brighttail wrote:
LOL good luck with that. Without going into the fact that small claims probably lacks the jurisdiction of a lawsuit in this matter, the five year warranty is LIMITED. Meaning it is limited to issues that are basically Asus' fault.
This is an Intel debacle not Asus. I would be very surprised if they have a legal obligation to do anything. A company could point you to Intel's microcode release and relevant websites for users to fix themselves. I'm in NO way suggesting that Asus will do this as it would be bad business, but I think some folks need to take a step or two backwards and be a little more realistic. Yes this is something that Intel and certain manufacturers have known about for a while, but the code to FIX the issue (or at least make it more secure) has to come from Intel, NOT Asus. Asus then has to take that code and actually test it on all those motherboards they have listed to see if anything breaks because they put in the new code. To see how much things slow down and if there are other tweaks they can make to make the BIOS update better. A BIOS update does no one any good if, like in some cases reported by Apple, the fix suddenly prevents a person from booting into Windows.
01-09-2018 06:51 PM
raximus21 wrote:
That's a shame. I've been a loyal Asus customer for over ten years now with three Asus builds.
I'm not getting any responses via social media either.
Pretty weak customer support IMO. :mad:
01-09-2018 07:47 PM
01-10-2018 12:05 PM
raximus21 wrote:
Thank you for the response on this subject.
@xeromist
What is the best way to ask Asus for help on this topic? Social media? On the forums? Is there some kind of email address that I can contact with my concerns? I want them to know there are people with Z97 boards that want the security update for this issue. Thanks again.
01-10-2018 01:03 PM
xeromist wrote:
Well, as to the forums anyway you can see who has read a thread by looking at the usernames at the bottom of the page. ASUS people have read this thread so they know there are people with older models that want a fix. ASUS may not have decided anything yet but are just working through various models & chipsets. Hence no ASUS person has posted a definitive yes or no because they don't know either. I'd hesitate to trust that single phone representative saying your board is too old. That could just be a personal assumption on their part rather than an official decision.
Anyway, yeah it couldn't hurt to post on social media and to call ASUS support. Just try to be calm when doing so. As someone who used to work phone support I tried extra hard to help nice people but angry/mean people got the bare minimum of help.
01-09-2018 02:06 PM