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samsung 970 evo plus and any sata hdd freezes pc ??

Mike-uk
Level 7
as per title I have installed a samsund evo 970 plus and on its own my system works fine, but add a sata hdd and it freezes every hour or so, and weirdly it resets my sound card, as I loose sound to my headset and the popup appears and says I have connected a device, tell its my headset and away we go for another hour ish

Thanks
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10 REPLIES 10

Rob_W_
Level 12
@Mike-uk, could you list your full system, it might help sort it*.
Does it work ok if you unplug the hdd?*

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7-8700K @ 3.70GHz 44 °C
Coffee Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1466MHz (15-17-17-35)
Motherboard
ASUSTeK COMPUTER INC. ROG MAXIMUS X HERO (LGA1151) 27 °C
Graphics
DELL U2412M (1920x1200@59Hz)
VSX-930 (3840x2160@60Hz)
ROG PG279Q (2560x1440@144Hz)
2047MB NVIDIA GeForce GTX 1060 6GB (ASUStek Computer Inc) 53 °C
Storage
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
11176GB Seagate ST12000VN0007-2GS116 (SATA ) 33 °C
Optical Drives
DiscSoft Virtual SCSI CdRom Device
HL-DT-ST BD-RE BH16NS55
Audio
Realtek High Definition Audio

yes system works fine with no sata hdds connected, system was working fine until 2 changes, 1, change of m.2 from 970 evo to 970 evo plus, 2, swap from usb headset to Sennheiser GSP-500

Thanks

Mike-uk wrote:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7-8700K @ 3.70GHz 44 °C
Coffee Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1466MHz (15-17-17-35)
Motherboard
ASUSTeK COMPUTER INC. ROG MAXIMUS X HERO (LGA1151) 27 °C
Graphics
DELL U2412M (1920x1200@59Hz)
VSX-930 (3840x2160@60Hz)
ROG PG279Q (2560x1440@144Hz)
2047MB NVIDIA GeForce GTX 1060 6GB (ASUStek Computer Inc) 53 °C
Storage
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
11176GB Seagate ST12000VN0007-2GS116 (SATA ) 33 °C
Optical Drives
DiscSoft Virtual SCSI CdRom Device
HL-DT-ST BD-RE BH16NS55
Audio
Realtek High Definition Audio

yes system works fine with no sata hdds connected, system was working fine until 2 changes, 1, change of m.2 from 970 evo to 970 evo plus, 2, swap from usb headset to Sennheiser GSP-500

Thanks


Which M.2 port did you connect the 970 Evo Plus?

Have you tried moving to the second port?

its currently in socket 1, no I haven't tried it in socket 2 yet, although I plan to have my old 970 in socket 2

Mike-uk wrote:
its currently in socket 1, no I haven't tried it in socket 2 yet, although I plan to have my old 970 in socket 2


I asked because the port 1 supports sata as well, and when you are using a M.2 in the port one, if I'm not wrong, you lose sata ports 5 and 6 of your mobo.
Try switching your HDD to another ports between 1 and 4.

Hi, m.2_1 is set to PCIE mode, but I will change the sata hdd to port 3 or 4 as that is not listed as being shared

but im wanting both m.2 slots used and 2 sata hdds connected, and everything should work, but alas until I find the problem

As far as I know, even setting the M.2 to PCIE mode, you still lose SATA ports 5 and 6.

Do not forget to post here if this method worked for you

changing sata port has not resolved the problem 😞

ninezerofive
Level 10
Ehm search the forum. I have been posting in section that addresses this. But I don't have time to search it now.

One of the easiest solutions is to set you hard drive to never stop spinning and go into the sleep mode, you can do this in the power adjustment section.

Second, that worked for me was to uninstall the intel raid or something drivers.

Ah yes, Inte Rapid Storage Technology Driver. Uninstalling that helped me.

Can't believe asus haven't fixed this yet.