ROG gaming mouse promo with Z370 MB and selected GPUs. No contact after submision

[C4RNUT]

Hello everyone.

This promotion is active in my region (Australia and NZ)

I have followed all steps and submitted my request on http://www.asuspromotion.net/anz/z370/

the submission went fine. and I have triple checked all my details email etc.

HOWEVER I never received an email confirmation. No other contact. its now been a week.

Just curious if anyone else who did this had the same issue - any one actually get the mouse? or any contact from asus/promoter

regards,
S.

[C4RNUT]

MasterC@ASUS wrote:
Sorry for the wait, I have contacted the representative in the region. It was that time of the year and so if you can wait a little longer, the mice are on their way.

Still nothing - now almost 2 months. I got a email Jan 5th saying underestimates the stock numbers and delay because of this - I understood that. But now almost 3 weeks later - Nothing!
if shipping out is a problem, why don't you send out a coupon or something that we can redeem at our local retailer?

I have never experienced delays like this, almost will forget waiting for this. I have always had a asus MB on my systems for last 17 years and now last 3x graphics cars too (except for my latest as the strix was out of stock) and waiting eagerly for the pg35vq to drop! I have never had to RMA an item - and in reality will still buy asus, but I hope I never will have to deal with a warranty claim - especially if the same company handling the promo is not handling customer care] this length of delay is unacceptable for a company like asus... [service like this and you will loose your recent title of the worlds most admired companies]

[Brad_carey21]

Anyone else received theirs yet? Or any communication that it's on its way?

[MasterC]

Hey guys, sorry for the wait. I'll get in contact with the people handling this to see what's going on with the stock.

[C4RNUT]

MasterC@ASUS wrote:
Hey guys, sorry for the wait. I'll get in contact with the people handling this to see what's going on with the stock.

Thanks.

Sorry if I sounded annoyed before - because I was - I held off buying a new mouse with my build in late Nov.17 because I was expecting this, my old razer gave up on left click on the day of my last post - Unfortunately the wait has been so long and with no definite posting date I have just gone ahead and bought a replacement. It is quite disappointing for ASUS though. Its a small thing in the context of my build, but has had a negative impact for me even though I love the Hero X and have nothing negative to say about the MB. Even if its a subcontractor that handles the promotion - these service providers should be chosen only if they can maintain quality of service provision standards of the parent company [asus]. I was one of the very early buyers of the Hero X too - even before my 8700k was with me - and paid a fair premium for it. So I think it is fair to expect the same premium service back from ASUS.

[Brad_carey21]

C4RNUT wrote:
Thanks.

Sorry if I sounded annoyed before - because I was - I held off buying a new mouse with my build in late Nov.17 because I was expecting this, my old razer gave up on left click on the day of my last post - Unfortunately the wait has been so long and with no definite posting date I have just gone ahead and bought a replacement. It is quite disappointing for ASUS though. Its a small thing in the context of my build, but has had a negative impact for me even though I love the Hero X and have nothing negative to say about the MB. Even if its a subcontractor that handles the promotion - these service providers should be chosen only if they can maintain quality of service provision standards of the parent company [asus]. I was one of the very early buyers of the Hero X too - even before my 8700k was with me - and paid a fair premium for it. So I think it is fair to expect the same premium service back from ASUS.

Same boat bro haha I did my.build a couple days before the promo ended. I had a Razer mouse that crapped out. Decided not to purchase a new one at the time as buying the hero board and 1080ti strix I would get a new Pugio with the promo. Was pretty excited to begin with but waiting so long that has kinda become more frustration as I have been using an old wired mouse from what feels like the 80's lol. I to have been considering buying a new one because of how long it's taken. Having a mad build that I spent a considerable amount on and jamming with this old ass mouse is annoying.

[ASUS-OP]

Hi Brad,

Please private message me the photo of the serial number label on your motherboard and graphics card instead of on the box as originally provided, I will sort your case out.

regards,

ASUS Australia Marketing Team.

Brad.carey21 wrote:
Same boat bro haha I did my.build a couple days before the promo ended. I had a Razer mouse that crapped out. Decided not to purchase a new one at the time as buying the hero board and 1080ti strix I would get a new Pugio with the promo. Was pretty excited to begin with but waiting so long that has kinda become more frustration as I have been using an old wired mouse from what feels like the 80's lol. I to have been considering buying a new one because of how long it's taken. Having a mad build that I spent a considerable amount on and jamming with this old ass mouse is annoying.

[C4RNUT]

ASUS-OP wrote:
Hi Brad,

Please private message me the photo of the serial number label on your motherboard and graphics card instead of on the box as originally provided, I will sort your case out.

regards,

ASUS Australia Marketing Team.

can you sort my case out as well?? I began the post - or do you cover just Australia. If so can you get the NZ rep to contact me.

[MasterC]

C4RNUT wrote:
can you sort my case out as well?? I began the post - or do you cover just Australia. If so can you get the NZ rep to contact me.

Your Pugio should be on its way if you haven't already received it. Let us know if there are any further questions. Thanks.

[C4RNUT]

MasterC@ASUS wrote:
Your Pugio should be on its way if you haven't already received it. Let us know if there are any further questions. Thanks.

Hello again. I think what ever you did managed to generate a response to me and I got the following email on 15th Feb.

Dear Sahan,
Your mice will be dispatched this week. Sorry for the delay in my response. I will send through the tracking number once it has been dispatched.
Regards,

Asus Oppromotion

Fax: +61 2 9815 6655
Head Office: Level 2, 6-10 Talavera Rd, North Ryde NSW 2113
Mail: P.O Box 1820. Macquarie Shopping Centre, North Ryde, NSW 2113
Web: www.asus.com.au



However - No response since. it takes less than a week for packages to arrive from Australia. and its been 2 weeks. Also no email with tracking number. So assume its still not even in the post!

Again, perhaps being upfront about exactly what is happening would be most appreciated. Also the amount of time I have had to spend in chase this via forum or multiple emails in-order to get a resolution is unacceptable and far outweighs the cost or value of the mouse by an order of magnitude. But I will stick with it for the principle of it.

[ASUS-OP]

Hi Sahan,

Please kindly provide message me the email address you have used to communicate with our redemption team to help us identify your profile.

Many thanks for your kind helps in advanced.

regards,

ASUS ANZ Marketing

C4RNUT wrote:
Hello again. I think what ever you did managed to generate a response to me and I got the following email on 15th Feb.

Dear Sahan,
Your mice will be dispatched this week. Sorry for the delay in my response. I will send through the tracking number once it has been dispatched.
Regards,

Asus Oppromotion

Fax: +61 2 9815 6655
Head Office: Level 2, 6-10 Talavera Rd, North Ryde NSW 2113
Mail: P.O Box 1820. Macquarie Shopping Centre, North Ryde, NSW 2113
Web: www.asus.com.au



However - No response since. it takes less than a week for packages to arrive from Australia. and its been 2 weeks. Also no email with tracking number. So assume its still not even in the post!

Again, perhaps being upfront about exactly what is happening would be most appreciated. Also the amount of time I have had to spend in chase this via forum or multiple emails in-order to get a resolution is unacceptable and far outweighs the cost or value of the mouse by an order of magnitude. But I will stick with it for the principle of it.