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Proper tech support?

bart69rich
Level 7
Is there a way to actually get proper technical support from Asus. I bought a Maximus Hero VIII Mobo and I have a technical issue. 4 out of 5 times while calling customer support I get an office in the phillipines and they seem to have no technical knowledge. I requested higher help and they said a "specialist" would call me and never did. I just want to know if my board is bad before I rip my whole system apart...or this is just how it is.

I need specific help....as to whether its a faulty board or just the way it is....Because customer service specifically told me that I was NOT going to get RAID in the Bios with an M.2 installed.

This bothers me because there are 4 other sata ports available and 2 asmedia sata ports....but none of them let me RAID...

BECAUSE...once you select RAID over AHCI...the M.2 disappears
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3 REPLIES 3

Hardliner
Level 11
If you go to the 'Maximus VIII Motherboards' section of this forum and post your rig components (there may be a form for that . . .) and then name your specific issue(s), you should be able to get some community help.
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Hardliner wrote:
If you go to the 'Maximus VIII Motherboards' section of this forum and post your rig components (there may be a form for that . . .) and then name your specific issue(s), you should be able to get some community help.


Thank you...but thats the first thing I did...seems the same guy responds to everyone and reads off the website...not much help so far

Hardliner
Level 11
Try typing keywords into your search engine--it may lead you to a more-helpful forum.
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