Machine with ASUS X570-E has malfunctioning sleep

[WhyDoesntThisWo]

Hi everyone, wanted to see if I could get some help here on this issue I've experiencing as web searching has turned up no solution for my problem.

Built a new PC a month ago, but for some reason I am not able to get sleep/hibernate to work. Whenever I try to put it to sleep, the machine just reboots. I've tried messing with power plan settings in Windows per suggestions from google searches, but it doesn't seem to work. I also tried disabling fast startup, which also didn't work.

I figured I'm experiencing an issue with the BIOS, but the advanced power management settings for my ASUS motherboard doesn't have a switch I can see for enabling sleep. Another theory I have is that there might be an onboard device that keeps preventing S3 sleep, but not sure why that would trigger a full reboot.

Here are my specs:

Windows 10 1909

BIOS: American Megatrends 1408, 4/1/2020 (latest)

Mobo: ASUS ROG Strix X570-E

CPU: Ryzen 3950x

GPU: MSI RTX 2070 Super

RAM: 32GB DDR-4 3600Mhz

Storage: 1 TB NVME Samsung Evo 970 boot drive

Additional Storage: 2 TB Samsung SATA SSD

If anyone else has experienced this issue and can provide some help on this, that would be much appreciated. Thanks!

[Zelman]

I ran into the same issue, I also have that motherboard. It started from an update to Bios to 1408. Myself and a buddy finally have got sleep to work, however I'm not 100% sure if it was just one thing that did it or all things combined that made it work.

First we tried the disabling the fast boot option, this did not change the crashing.

Next we went into Asus armory, and down loaded all the updates. Funny enough there was a chip set update in there. Even though before i updated bios I updated the chip set, all in the same week. It appears there are different chip set drivers depending on what bios version you are running.

After we did the Updates in the Asus Armory, sleep worked. It is still missing from Bios as an option but I no longer have an issue sleeping the PC.

I do believe it is just the Chip set driver update that fixed the problem.

Hope this helps.

[sdhawal2k8]

I updated my BIOS to 2407 (latest) as of 14-7-2020, I am still experiencing the same Sleep resume malfunctioning.