05-18-2023 09:43 AM - edited 05-18-2023 12:06 PM
Windows 11, Chrome (64 bit). Both updated to the last version. To log in in forums i have to first login with a chrome incognito session then refresh the normal browser. Then i can use Asus services. Standard login screen does noething when i press login button.
05-19-2023 03:20 AM
Tested another browser, PC, mobile, or network?
05-20-2023 06:57 AM
Site works with edge. But the chrome problem persist.
Pressing "ACCESS" button gives no result at all.
05-21-2023 09:13 PM
We cannot replicate, perhaps try clearing the cache and try again.
05-22-2023 07:28 AM
I did, and spent 30 mins to get access back to every site, but still that buttons does not work. Only trought incognito mode, and that needs to log in each time.
05-22-2023 07:27 PM
Is the issue exclusive to one PC in particular? Tried a different PC, mobile, or network environment?
05-22-2023 07:36 PM
In addition to clearing the cache, you could try deleting all cookies for asus.com. It could be that there's some bad data stored in cookies which is breaking the process, or that the combined size of the cookies has grown too large for the server's request size limit.
05-23-2023 05:30 AM - edited 05-23-2023 05:31 AM
"Is the issue exclusive to one PC in particular? Tried a different PC, mobile, or network environment?"
I can test only one PC, login works from mobile android on my network.
"In addition to clearing the cache, you could try deleting all cookies for asus.com. It could be that there's some bad data stored in cookies which is breaking the process, or that the combined size of the cookies has grown too large for the server's request size limit."
I just tried, nothing changes. I remember Corsair forum/site having the exact same issue, as well as the incognito workaroud.