How long between "Waiting to receive customers product" and next status update?

[joesaiditstrue]

I filed an RMA request with ASUS and received my RMA # a couple days later. I have USPS shipping confirmation that the board was delivered December 5th. It still says on my RMA status page that they're waiting to receive customers product.

I'm pretty worried, should I be? I'm going to call Asus tomorrow but I'm freaking out because it was a Maximus V Extreme board that I paid quite a bit for and if the board was delivered to the wrong address (I know I put the correct address on the box, and it says ASUS in big letters as well. How could the USPS employee deliver it to the wrong place?), I'm not sure if I'll be compensated by USPS even though I paid for $300 in insurance

Sorry if this is the wrong forum for posting this

[Gorman]

Call ASUS and ask them, they can just look it up in a snap.

[HiVizMan]

It is also possible to pm cl-scott via the forum PM system he will be able to offer some help I am sure.

[joesaiditstrue]

thanks for your help HVM

[joesaiditstrue]

Update: Called ASUS motherboard support this morning, spoke to a really nice dude. Explained my situation and he told me the person who sent me the email with the RMA information included the wrong address. He said he would call me back, but 12 hours later I hadn't received a phone call or email, so I called back and spoke to the supervisor. He informed me that he might be able to have the board swapped out in Fremont, CA (rather than the correct facility in IN), so I'm hoping that's the case. I've been without my system for 3 weeks now (I did my own testing for about 3-4 days before narrowing down what the problem was), and this has been a huge hassle and there's nothing I did wrong in this whole process. It has been very frustrating. I've RMA'd two different motherboards in the past to ASUS and have never had any issues so this is definitely a first time for me. I also want to say that compared to other Support Lines for other companies (MSI, Ebay, Paypal, Seagate, etc..), ASUS hardware support is AWESOME!

Totally cool people and you can understand what they're saying which is excellent! I hate when companies outsource their tech support to other countries and you want to throw your phone through a window because it's so frustrating when you aren't getting anywhere with the person

I just want my system back up and running, this sucks

[cl-scott]

So just to update everyone else, as I already sent joesaiditstrue a PM. We found the board, and just set up a new RMA to process it here. I already gave joesaiditstrue the new RMA number. So aside from a couple extra days of the board sitting in a sort of lost and found pile here, no harm done.

[joesaiditstrue]

Thanks scott, I appreciate your help