I think they make it up as they go along to avoid having to do a lot of paper work, and sending the car to the body shop, they probably have some policies to adhere to, so actual "damage" has to be repared. And I´d say the length of the scratch is irrelevant, it´s the depth that matters.
Don´t say anything to them about other dings and nicks you find, they might just pin it on you. I rented a car in Spain once, and I photo documented the surface, all the scratches and minor faults.
And they´re probably not taking note on wear and tear, or they could do nothing else all day. You´d have a strong case I think, and probably their security cam would´ve caught the lady measuring. And you could simply pick like five cars in the lot, find all kinds of wear and tear, and their records would not reflect it, would give a view on their modus operandum.
Don´t say anything to them about other dings and nicks you find, they might just pin it on you. I rented a car in Spain once, and I photo documented the surface, all the scratches and minor faults.
And they´re probably not taking note on wear and tear, or they could do nothing else all day. You´d have a strong case I think, and probably their security cam would´ve caught the lady measuring. And you could simply pick like five cars in the lot, find all kinds of wear and tear, and their records would not reflect it, would give a view on their modus operandum.
I worked in car rental for a while,, I wouldn't touch it, try to repair or cover it up, they will go you a row for breach of contact,, When you hire a car make them mark all damage no matter how small on their checkout sheet and take photo's of everything before you except the car and on it's return,,, If they try to take money off you just ring your credit card company, they all hate car rental companies..
