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Having login/password problems? [Oct 2012]

X-ROG
Level 15

‎10-26-2012 12:33 AM - last edited on ‎03-06-2024 09:38 PM by Community Admin

If you're having login or password problems recently please post here - we're looking into nailing a bug that causes password accepting failure and password reset failure.

Thanks!
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15,879 Views
11 REPLIES 11

Nemesis158
Level 7

‎10-26-2012 01:06 AM

I had to reset my password and i am now unable to set my own password. ive tried twice, it says thank you for updating your settings, but i still have to use the temp password that was sent to my email to login.
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HiVizMan
Level 40

‎10-26-2012 01:12 AM

Ditto what he ^^^^ said.
To help us help you - please provide as much information about your system and the problem as possible.
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X-ROG
Level 15

‎10-26-2012 02:10 AM

Should be fixed now! 🙂
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HiVizMan
Level 40

‎10-26-2012 02:11 AM

Well done to the ASUS server staff.
To help us help you - please provide as much information about your system and the problem as possible.
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billyray520
Level 10

‎10-26-2012 06:51 AM

ROG Exchange is working again too! Thanks! 😄
Asus Maximus V Extreme BIOS 1903, see specs above avatar.

Asus G73 jh A1 laptop, BIOS 213, vBIOS OD2, 8 GB Ram, 240 GB Intel SSD, 180 GB Intel SSD. Win 7 Pro. Purchased new from PowerNotebooks.com in May 2010.
(both have 1920X1080 hd screens, mine above, hers below )
Asus G73 Sw XR1 laptop 8 GB Ram, 160 GB Intel SSD, 80 GB Intel SSD. Purchased used >Ebay 1/10/13, Did clean install of Windows 7
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X-ROG
Level 15
In response to billyray520

‎10-26-2012 08:20 AM

billyray520 wrote:
ROG Exchange is working again too! Thanks! 😄


We're just waiting for the page to get updated then we'll be launching open beta 🙂 The latest BIOS files are already uploaded to the M5x pages.
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Nemesis158
Level 7

‎10-26-2012 11:29 AM

Confirmed. i was able to change my password. thank you
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Dennis_St__John
Level 8

‎10-28-2012 09:19 PM

I am having password problems. I'm trying to change mine (I can't remember it) and all I get back from the Forgotten Password e-mail is this:

Dear Valued Customer,

Welcome to ASUS Member Registration. In order to increase data integrity, we have used unrecoverable encryption system on ASUS Member Registration. In this case, your password is not known to us if you lost it, however, the system will automatically reply you with another unique set of numbers. You can then use that set of numbers to log onto ASUS Member System and change it to a new one based on your preference.

Then, there is a 5 digit number after that. What am I supposed to do with that? Doesn't seem to user friendly at the moment.
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X-ROG
Level 15

‎10-28-2012 10:54 PM

Hi Dennis,

Try changing it via ASUS VIP to see if that works then come back here: vip.asus.com
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