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For site admins and support to read and respond

Spoony
Level 7
I see each day help and support for people with motherboard issues but NOTHING for graphics cards inthe way of AMD products.

PLEASE READ

http://rog.asus.com/forum/showthread.php?12372-Radeon-HD-7970-DC2-TOP-Issues

AND

http://rog.asus.com/forum/showthread.php?13182-Eyefinity

AND

http://rog.asus.com/forum/showthread.php?13186-Need-help-to-power-6x-VS247H-P-with-2x-EAH6970-DCII-2...

this last post should have 7970 and not 6970 but still all posts are relivant and needs addressing please.

people are having issues and its getting tot he point of not being funny anymore and NOBODY is giving help or anything close.

we have paid money some more than others for products and all can not be blamed on drivers. like for one the switch has been pictured incorrectly some say and then again some say its not so help and so forth would be nice.

now im not to the point where im angry but i am getting to the point where im loosing my faith with things and things need to be sorted for al peoples sake. your products are great when working but other side is sometimes with SOME things the support isnt good, NOW ive had support for Motheboards and thats been epic and tip top lads n lass's but for graphics is been a fail chaps.

help us out.

16,654 Views
35 REPLIES 35

Sarg_Scorpio
Level 7
I back what hes saying!!!

DaemonCantor
Level 13
I'm not a site support nor an Admin or Mod also most people don't give a dam about what I say other than to argue and bicker when I give out my knowledge freely and in good faith. But with all of this in mind I'll try to say this with the hopes that it gets the point acrossed. I for one see a NASTY trend going thru out the industry where people spend thousands of Dollars and get no Support or Warranty even though the LAWS in most Countries demand the Opposite! I for one have had my share of the the Support Team for Asus with only ONE Person that Shined! but all the rest were just Pay Check Jerks. I see this with not only Motherboard Support but from what I've seen I'm not willing to Upgrade my Video Cards with anything Asus Puts Out and the reason for this is simple why the hell would I spend up to and possibly over $1000 US Dollars for a Single Component and not get Customer Support of which I can see this happening since I spent over $200 US Dollars on a Motherboard and it took Asus 3 Months to fix it plus I had to almost go to a Holy War just to get that ONE SHINING STAR to help me. Sorry All of those in-charge but the Truth is the Truth! Hell from the first time I posted here I was treated like an Outsider just because I Purchased a 1 Model back Board New from Newegg which BTW are still being sold NEW! So what kinda Support is Asus really wanting to provide it's customers with?

My only hope is that those in Power listen to what People are saying and start a new Trend towards really becoming the best.

xeromist
Moderator
Spoony wrote:
I see each day help and support for people with motherboard issues but NOTHING for graphics cards inthe way of AMD products.
This is because, as far as I know, there aren't any GPU support specialists on this forum. Originally the forum was established as a USER to USER forum. Most of the moderators (such as myself) are volunteers and only @ASUS are employees. Lately ASUS has tried to get more involvement from support here but it is not an equivalent replacement for the official support channels. If the users haven't been able to answer the question and there has been no response from @ASUS employees then I highly recommend people contact official support for their region.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

xeromist wrote:
This is because, as far as I know, there aren't any GPU support specialists on this forum. Originally the forum was established as a USER to USER forum. Most of the moderators (such as myself) are volunteers and only @ASUS are employees. Lately ASUS has tried to get more involvement from support here but it is not an equivalent replacement for the official support channels. If the users haven't been able to answer the question and there has been no response from @ASUS employees then I highly recommend people contact official support for their region.


thats all well and good contacting Asus Support but they are clueless, its even worse than being on here, hell with my mobo problems i was told i knew nothing about computers it was my fault and basically to go away, which was lets just say if was on the other side of a counter rather than a phone i would have dragged him over it and ripped his heart out and eaten it.

i came here and got support within 24hours and all has been well.

surely somebody in the @ASUS on here has more infor to share or when you guys test boards you have had issues that might be of some usefull nature to us gamers or users ?

we aint asking for much just alittle info or a respose but getting nothing is well shall we say erm yeah i wont say it or it will be deleted or i might get banned.

door swings both ways and something is better than nothing and a respose is a sign of respect to us like we respect you for helping and making great gear.

Spoony wrote:
thats all well and good contacting Asus Support but they are clueless, its even worse than being on here


I understand that frustration. As an ASUS customer with a variety of products (laptop, mobos, monitor) I've had to deal with support and it hasn't always been helpful (to put it kindly). However, that is the one way you can get your issue documented. Posting here may or may not get attention but every time I call support I have names and case numbers from the last time that I called. It's a bit of work unfortunately but I've had similar experiences with other companies so I can't say it's unusual for customer service these days.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

xeromist wrote:
This is because, as far as I know, there aren't any GPU support specialists on this forum. Originally the forum was established as a USER to USER forum. Most of the moderators (such as myself) are volunteers and only @ASUS are employees. Lately ASUS has tried to get more involvement from support here but it is not an equivalent replacement for the official support channels. If the users haven't been able to answer the question and there has been no response from @ASUS employees then I highly recommend people contact official support for their region.


thats all well and good contacting Asus Support but they are clueless, its even worse than being on here, hell with my mobo problems i was told i knew nothing about computers it was my fault and basically to go away, which was lets just say if was on the other side of a counter rather than a phone i would have dragged him over it and ripped his heart out and eaten it.

i came here and got support within 24hours and all has been well.

surely somebody in the @ASUS on here has more infor to share or when you guys test boards you have had issues that might be of some usefull nature to us gamers or users ?

we aint asking for much just alittle info or a respose but getting nothing is well shall we say erm yeah i wont say it or it will be deleted or i might get banned.

door swings both ways and something is better than nothing and a respose is a sign of respect to us like we respect you for helping and making great gear.

Spoony
Level 7
glad im not the only one and thanks for the support so far.

im not pissed at Asus as i HAVE defo had with mobo's EPICLY great support since the day the R4E came out i had to change it 5 times yes % TIMES but with support help they guided me to getting it sorted.

IF there is nobody within ASUS that helps with support on the GPU level. hell give me a job and all the tech info and so forth and the ability to test suff out and so on i will do it gladly, hell im moving countries in 2 months and need a new job anyway so why not do something i love and want to do.

xeromist
Moderator
Spoony wrote:
IF there is nobody within ASUS that helps with support on the GPU level. hell give me a job
Just to clarify, I didn't mean that ASUS doesn't have anyone supporting GPUs, just not on this forum. There is still official GPU support via telephone, webchat and email depending on your region.

It's worth pointing out that there's actually no official support for anything on this forum even though some people do get help. As I mentioned it's a user discussion forum that just happens to have a few employees around and those employees have other job duties that come first. Unless/until ASUS assigns employees here as a full time responsibility, this can never be an official support channel.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

I have tryed the ASUS Support channels via there website/phone ( in my country ) email support. Guess what there answer is every time tho no matter who the issue. "please take the card back to your retailer for support" Nice one ASUS u just say take it back to the retailer they can either swap it cause they dont know whats wrong as you give THEM no support but direct us to them.. mainly to just do a return. Lucky my retailer was watching "THIS" forum and saw the amount of issues coming from these cards and allowed me to swap over 6 of these 7970 DCU II cards ALL WITH ISSUES LOL so take it back swap it take it back swap it.... this is support i got and i tryed to contact ASUS every time via there channels on there site.... So i gave up since no support and went GTX 680 ( which my retailed fully refunded from the 7970 and gave me 680 at no charge... was happy with this for once ) and lucky no problems cause id hate to try get more support.... However the funny thing is the 6 cards i did swap over my retailed took $$ away for the DAYS i used each card so i started to lose money cause of these cards plus drving back all the time. So when i had my little rage at there manager he gave me a full refund on everything i paid... However i think this is a joke as well being made to pay more for the time i used the card ......... Over all i just cant believe how BAD support has become and AMD is also to blame for not taking about the issues with the drivers. we have had no response so no idea if it the 7970 cards asus made (however other 7970's with the same issues too) or the drivers which seem most likely but as anther poster said "JUST A REPLY WOULD BE NICE" But to the mod guy please understand GPU support for asus = take to retailer and it depends on them....

Also upset about the GPU tweak being sold with the cards even tho it doesnt work right still ( mainly 680 ) well also the GPU tweak that came with the 7970 had the VRM temp problem. also being advertised for ages about being released in march on the site then changed to third quarter.... LONG wait for something i thought i was getting with my first 7970.

end of rant.