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Does G.Skill ever respond?!1

gman27
Level 7

‎04-12-2019 11:16 AM - last edited on ‎03-06-2024 08:26 PM by Community Admin

So trying to get my G.Skill RGB ram to work and i literally cant get a response from G.Skil, There's literally one guys at Tech support who picks up and there's no one else. Ive sent multiple emails to the RMA people with no response!! This is increasingly frustrated because i would just like to get this RMAed and fixed. Cant anyone help? Anyone with simular issues with G.Skil ?

Also their forum doesnt work and i cant post or send private messages.
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3 REPLIES 3

Silent_Scone
Super Moderator

‎04-12-2019 11:24 AM

Hello,

I've had fairly swift responses - and this was during a national holiday, too. What email were you using?
9800X3D / 6400 CAS 28 / ROG X870 Crosshair / TUF RTX 4090
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gman27
Level 7
In response to Silent_Scone

‎04-12-2019 11:26 AM

Silent Scone@ASUS wrote:
Hello,



rma@gskillusa.com
I've had fairly swift responses - and this was during a national holiday, too. What email were you using?



rma@gskillusa.com and


ustech@gskillusa.com (
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gman27
Level 7
In response to Silent_Scone

‎04-12-2019 11:28 AM

Silent Scone@ASUS wrote:
Hello,

I've had fairly swift responses - and this was during a national holiday, too. What email were you using?



im having issues with the RGB lighting not working on the B450-f motherboard. The guy on the support number said he was the only support member and said i need to rma my sticks
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