Diablo IV® Bundle not eligible when ordering from ASUS's Amazon US store

[mathgaming]

I ordered a RTX 4070 May 19 in hope of being able to play Diablo 4 on the lunch day, but I still don't have a code. ASUS shipped the RTX 4070 10 days after I ordered it from their amazon US store (May 29) even though it was in stock. I got the card June 5th, after 1 week of shipping and filled the application form immediately after verifying the graphics card worked.

They finaly handled my Diablo 4 application today, but instead of getting the code, I got this message: "The application data is not eligible for this event - The product wasn't be purchased in the specific dealers". I ordered it from ASUS's Amazon US store, which at the time I ordered it had the Diablo 4 promotion banner and it is in the list of participating e-tailers/retailers on their own website:  https://www.asus.com/us/site/gaming/Game-Bundle-D4-RTX/
In the application I uploaded the invoce, which clearly states it is ordered from amazon.com.

I have already written a email to ASUS to ask for the code because the application was wrongfully declined. Based on the fact that they haven't replied to the other email I send 3 days ago and it took them 5 days to wrongly handle my application, I don't think they will reply any time soon.

I'm writing this here in case ASUS will see it here faster than an e-mail and to inform you about my bad experince with ASUS.

Also posted here: https://www.reddit.com/r/ASUS/comments/145turc/diablo_iv_bundle_not_eligible_when_ordering_asuss/

[NamNguyen]

I’ve recieved email from the marketing team and they said send the invoice to [email] without knowing what the email is 

[mathgaming]

This is the email I got from marketing:
Dear <My name>：

We are sorry to inform you, the product you have registered is not eligible for thie event.
Please contact the customer service for more information.
Thank you.
--end email--

I guess it is their support email they want you to contact.

I found the "The product wasn't be purchased in the specific dealers" reason here: https://account.asus.com/dk/EventSearch.aspx

I just noticed the spelling mistake of "the" in the mail indicating some human might actually have spend time writing what I expected to be an automated messeage. I guees the process is a lot more manual than it should be, which might explain the long responce time

[mathgaming]

It could also be the rog_forum@asus.com metioned here: https://www.asus.com/events/info/activity_diabloiv-bundle/

[M3T4M0R7H]

yes the same thing happened to me! The email message looked like this. We found out we did not receive the copy of your invoice, please provide a copy to the following address / email: [email] to complete your application.
Thank you.

[NamNguyen]

It's seems like no one monitor the email at all, tho i sent email through them week ago but still no reply

[mathgaming]

No. I got in touch with them on their live chat Saturday and they said they would send a code within 1-2 business days. I have not received it yet, so I contacted them again on live chat again a few minutes ago. The ETA is still 1-2 business days

[mrhofmann]

u got the code?

[mathgaming]

Not yet. Amazon and ASUS say they will get back to me within 1-2 days when I contact their support, but they don't. Then I tried to contact them again multiple times with the same result. I have already wasted too much time on this, so if nothing happens this time I will likely give up

[mathgaming]

No, but I got 75 USD back from Amazon. You can see more details in the Reddit post I linked to in the original post