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Can't upgrade GT-AX11000 firmware.

Level 7
I go in the router under admin and it won't download the latest firmware.

I went to the downloads page and got the latest version 9566 (I have 6938, so it seems very old)

After extracting the firmware, I go back to the router in adfmin and there is no way to upgrade from there. except aimesh or something.

I'm not sure what to do next.

Level 7
I have the same issue. I've had the router since July 16th 2020. And I haven't had any luck updating the firmware. I'm still on firm ver:
Need some help guys! Thanks!

Try resetting the router. Assuming its connected to the internet, it should try to update the firmware during the setup process.