Call of Duty®: Modern Warfare code redemption issue

[Ä_inh_xuÃ_n_khÃ]

Hi !
I just bought my Strix RTX 2070 Super yesterday and today, I signed up for Call of Duty redemption code.
After completing the form and hit the submit, I got below message:

Redemption completed! If you haven’t redeemed games, click https://www.asus.com/events/info/activity_COD/ to go back to the homepage. Please contact us via email at rog_forum@asus.com if you have any questions — include the phrase “Game Bundle Redemption- Call of Duty®: Modern Warfare®” in the email subject line. (*Please provide a valid receipt with clear show of date of purchase and upload it to any cloud space, for example Dropbox, WeTransfer, ASUS Webstorage and provide a download URL.) .

However, nothing shows up in my email till now as well as I dont know where I can get the code.
The above link route me back to the registration page.
I submit this concern to https://rog.asus.com/forum/sendmessage.php but always got "invalid URL* once press send.
I tried to check with Geforce Experience but doesnt help.

Appreciate your advice.
Thank you very much !

[Mirrow]

I have that same issue. Called them and they say that they can't help and I have to email ASUS, which I did and got no response to.
So now, I've registered and the status is "Not deal with yet", done the other application for problems and sent an email to ASUSROGEVENT@asus.com and haven't gotten any replies.
I understand that there are so many people who register for this but they should have a system which verifies it through just robots instead of human checking.

[taikao]

tonyngar03 wrote:
Yip im the same i purchased my rtx 2080 from PBtech new zealand on the 30th an still havent got a code yet? I checked the status application an it says THE RULES HAVE CHANGED ( Region : Global ) Inquiry of participated events：ROG-STRIX-RTX2080-O8G-GAMING xx56555xxxx All events
Registered activity - Not deal with yet, Anyone no what this means

I having the same issue, still waiting, I'm from Malaysia fyi

[tonyngar03]

Yip still no email from asus with my game code its been around 15days

[ReaperNet]

Still waiting for my code also. Though, I've only been waiting 5 days.

Looks like the last time NVIDIA/ASUS ran this promo for Black Ops 4 people waited months and months. Totally unacceptable. Possibly misleading and a breach of fair trading (in New Zealand).

https://rog.asus.com/forum/showthread.php?105452-COD-BO4-Game-Redemption-Issue-Please-DO-NOT-create-...

ASUS terms and conditions outlines that the code will be provided in 5 to 10 working days:

http://demo.realclear.com.tw/asus/jean/cod/web/Terms_and_Conditions.html

I guess we shall see.

[Shadowz97]

I'm in the exact same predicament 

[MasterC]

This is a very old thread, are you currently having a game redemption issue? For which promotion?

[Shadowz97]

For 

Buy ASUS GeForce RTX 40 Series* Get Diablo IV® Bundle ( Region : Global )

[MasterC · Accepted solution]

Have you sent an email to rog_forum@asus.com ?

[Shadowz97]

Yeap. Received it immediately after emailed it. Thanks a lot. I really appreciate it.

[MasterC]

Glad you got it, happy gaming!