I know you 'got boned'. And there was never an excuse for that. I said so at the time, I'm saying it again.
I have long advocated 'ship a new one' .. the customer loyalty and referrals alone would more than
offset the expense.
I don't know about tons, I only know what I see here and what little I know about the sales volume
involved .. the number IS minuscule by comparison.
That doesn't in any way, or was it meant to be implied, that for those that are the ones, like yourself,
that have been flat out 'bent over and screwed' should be happy and thankful to allow it.
There has been improvement in moving this in a positive direction .. but far, far from the total
satisfaction 100% of the time that it should be.
I also know, for example, that a good customer also like yourself continues to use the products
and are not going away. They would be much better off as a company if they rewarded that with
fulfilling their original obligation to you and replaced your laptop as they should have from the rip.
I said that then, I am saying it now. You are owed. They should pay up and settle it.
That should be the policy.
Now 'contending with' and 'blowing off' are two separate things. Thank you for the opportunity
to make this point as fully illustrated by your response to me.
I take great joy in seeing you 'bang them in the head' over this issue at every
opportunity-as you should until resolved which is the point entirely.c.