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Amazon RTX 3090 Strix Purchase: Error Redeeming Black Ops: Cold War and GeforceNow??

SolarTrans
Level 7

‎11-20-2020 08:54 AM - last edited on ‎03-06-2024 11:15 PM by Community Admin

Hi,

I purchased my 3090 Strix from Amazon late last month and tried to submit the invoice from Amazon here so I can get the free Black Ops and GeforceNow codes. However, the website says this product's serial number line is not eligible for the promotion, which I don't understand? Â*The landing page has an option to submit the information via email to the ROG forums webmaster and I did this over 2 weeks ago but have not heard a reply.

I am hoping to play Black Ops soon, can someone from ASUS help me?

Thank you!*
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6 REPLIES 6

djase
Level 10

‎11-20-2020 11:17 PM

Same thing here with a 3080 Strix OC bought on the asus store. :mad:
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.
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SolarTrans
Level 7
In response to djase

‎11-21-2020 03:31 PM

This promotion has been active for 3 weeks, how has this problem not been fixed? After a horrendous experience with my $750 Z490 Maximus Extreme motherboard (periodic system crashes, support team's best solution was a repair which would leave me without a computer for 2+ weeks. Armoury Crate would stop controlling the board and need a full OS reinstall to work again.), I went MSI and never looked back. Their support team has been fantastic in response to the two small issues I've had.

Then with the Strix standing out as one of the best 30 series cards in its class, I figured I'd give them another chance, and they can't even manage something as simple as a game promotion.

I feel bad because I know ASUS has incredible engineers, but their leadership seems to not care one bit about customer support/experience, because if they did, I expect we wouldn't have issues with something as simple as game code redemption.
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icefirexx
Level 7

‎11-21-2020 06:09 PM

Also cannot redeem COD code
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SolarTrans
Level 7
In response to icefirexx

‎12-05-2020 03:05 PM

Bump—if anyone from ASUS can see this thread, please help! Many of us have this issue.
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DrJeff
Level 7

‎12-30-2020 12:37 PM

Could not redeem my codes as well. I purchased the ASUS TUF 3080 and both the COD and Geforcenow codes wouldn't work.
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davidemax
Level 7
In response to DrJeff

‎12-31-2020 01:58 AM

Hello,
i'm new in this forum, i also buyed a strix 3090 oc and same error.
I tryied to send a message to support, i'm still waiting for a reply.
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