02-15-2022 02:05 PM
02-15-2022 11:32 PM
TZero wrote:
Looks like you're not the only one having issues with NEWEGG.
Take a look at this story told by GAMERS NEXUS:
02-16-2022 12:40 AM
NewSlang22 wrote:
I would REALLY appreciate some advice on this... Should I move forward with Asus, stating that the new replacement is in even worse condition than the first? Should I get another replacement from Newegg, or do you think at this point that I would be entitled to a full refund? I really wanted to just get this motherboard new but I realize at this point that the Z690 Hero line is still in recall and there appears to be no new units being sold on the market right now. I appreciate any and all help that anyone can provide on this situation.
02-16-2022 09:31 AM
02-17-2022 09:59 AM
02-17-2022 11:57 AM
cl-Adrian@ROG wrote:
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.
Product S/N:
Complete Shipping Address:
Full name:
Phone#:
Email:
My email is cl-adrian@asus.com.:
02-20-2022 01:05 PM
NewSlang22 wrote:
Thank you for reaching out Adrian! I sent you an email with the details you requested. Hope to hear back from you soon!
02-25-2022 04:52 PM
NewSlang22 wrote:
So I haven't heard back from Adrian in 3 days. I did let him know that Newegg approved of my 2nd RMA on the 18th of February and because I didn't get a reply from Adrian I decided to ship the motherboard back out to Newegg on the 19th of February (yesterday)... Don't know what else to do. I appreciate Adrian for reaching out but there doesn't seem to be clear communication on what exactly is going on and what I should do regarding these RMA's.