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Z690 Formula - Constant loss of ethernet on load.

axiumone
Level 11
Strange issue here that I don't even know how to troubleshoot. Whenever the ethernet gets loaded past 20 mb/s, theres a high probability that it will disconnect from the internet. I didn't think it was the motherboard at first, but now it seems like it's the only culprit.

Steps tried:
- Variety of different ethernet cables
- Replaced router with asus ax88u
- Tried marvell 3.1.3 and 3.1.6 drivers

After the ethernet adapter says it's not connected to the internet, the only thing that seems to work is funnily enough the built in MS tool that resets the ethernet adapter, after that the connection is back to normal, until the adapter is loaded again.
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106 REPLIES 106

After many hours of searching for a solution I stumbled upon this thread. I was running an Asus x670e Extreme Mobo and returned it because the internet kept dropping on heavy loads. Like most people already said, when you are downloading big files (for me it was big games from steam) the internet will just drop and would only come back online if I unplug/plug the ethernet cable back. So I thought the issue was the Mobo, therefore, I went ahead and ordered an Asus x670e Pro-Art Creator Mobo (which has the same 10Gb Port in question) and I experienced the same issue while downloading games from Steam and Xbox PC Game Pass. I have since disabled the IPv4 and IPv6 settings as other users indicated and that seems to have fixed the issue (for now). What baffles me the most is that this issue has been happening for months and Asus somehow is unable to reproduce it, yet I was able to reproduce it easily with two completely different mobos.

I even bought an intel x550T2 server network PCIe card with two 10Gb ports to test it out, and I never experienced any connection drops there. However, after spending $500 on my latest mobo, I shouldn't have to buy a separate network card and use one of my PCIe slots or do any work arounds to get the onboard 10gb port working.

PC specs:
CPU: AMD 7950x (with PBO enabled)
RAM: Corsair 32GB Dominator @6000MHz
PSU: Evga P2 1200W
Mobo: Asus x670e Pro-Art Creator-Wifi
Driver for the 10gb Port: 3.1.6.0
BIOS: 0705

Network:
Router: Ubiquiti Dream Machine Pro
Switch: Ubiquiti x24G Enterprise (10Gb ports)
ISP: Comcast (XFinity)
Bandwidth: 6 Gigs Up/Down

STARRAIN_ROG
Customer Service Agent
Hi axiumone,
Have you also tried Marvell Ethernet connection Driver V3.0.19.0?
Thank you.

axiumone
Level 11
Yes, same results.

How about this? Just noticed it in the event logs. 96006

STARRAIN_ROG
Customer Service Agent
Hi axiumone and ThReMeNdUs,
Sorry for late reply.
Could you please help to record a video of the issue and include the following information and scenario in the video?
- network status in device manager
- Marvell Ethernet connection Driver version
- the network drops on load or disconnects when downloading games
Thank you.

axiumone
Level 11
It's still happening. With all due respect, I don't think a video will make any difference. There's a LOT of information in this thread, with a bunch of steps to recreate the issue. Loaded torrents that come close to 1 gig download speed, and a youtube video. Let your engineers actually use the system daily, I guarantee the issue will be recreated in a day or so.

STARRAIN_ROG
Customer Service Agent
Hi axiumone,
Sorry our tech team haven't see such issue in our environment. Could you please help to share the video and information to us to check the issue further?
Thank you.

axiumone
Level 11
Here is the video of the issue as requested. This time, I was just watching youtube, not even downloading anything.

STARRAIN_ROG
Customer Service Agent
Hi axiumone,
Thank you for your sharing.
However, looks like it only shows ethernet no internet in windows settings, and there is no device manager and Marvell driver version in the video.
If the issue occurs often, could you please help to record a video from the internet working well to the issue occurring and include network status in device manager and Marvell driver version in the video?
Thank you so much.

axiumone
Level 11
You didn't specify the details of the video in your original post. Also, if you read through the thread, it's not possible to capture the problem as it's happening, because it's random. It's only possible to capture the problem after it occurred. If you'd like to record a screen for 24 hours a day, I'm sure you can do that in your lab. Device manager shows the device working fine, no errors there when the ethernet connection is lost. Current driver version is 3.1.7.0. We're going in circles again, as this information has been provided multiple times in the thread.

What is the next step?

STARRAIN_ROG
Customer Service Agent
Hi axiumone,
Could you please check if there are options like Energy-Efficient Ethernet, Power Saving Mode in device manager > network adapters(Marvell) > properties > advanced?
If yes, please disable them to see if the issue persists.
Thank you.