02-02-2023 08:20 PM
02-06-2023 12:07 AM
02-06-2023 12:43 PM
3 days and not a single moderator reply? This forum is just as useless as Asus support. Looks like I'm just going to return this motherboard for a second time and never buy Asus mobo again.
02-07-2023 05:03 AM
02-08-2023 10:30 PM
I apologize for keeping you waiting.
May I ask if the "buzzing" you described happened after updating Windows 11, and if the sound also remains after replacing another motherboard of the same model (which is also running Windows 11)?
Please help confirm the following question for us to better understand the scenario.
- Does the abnormal sound only occur in a specific situation? such as when playing YouTube, or does it occur continuously?
- Can this situation be eliminated through external speakers or headphones?
- Is the reinstallation of the driver you mentioned, especially the Realtek Audio Driver V220.127.116.1144, downloaded from the support page of the TUF GAMING Z690-PLUS WIFI D4 official website?
- Besides the sound, is there any other abnormality? For example, freeze or blue screen?
- Please share the brand and model name of the CPU, DRAM, GPU, and PSU currently installed
02-07-2023 05:12 AM
02-10-2023 01:48 AM
02-10-2023 04:06 PM
Do you mean you have contacted the official ASUS service center and replaced the motherboard three times? Or is it cross-tested?
So the motherboard you need to report the sound problem is Z690 ASUS TUF GAMING PLUS WIFI D4 or Asus Z690 Prime A?
Please provide the serial number (one or both) via PM.
Meanwhile, please try the following troubleshooting methods to see if the problem can be fixed:
[Change default sound format]
1. Right-click the sound icon in the taskbar located at the bottom right of the screen. Choose Open Sound Settings.
2.Select Device properties> Additional device properties
3.Click the Advanced tab. Under Default Format, alter the sample rate and bit depth until one of the settings works. Select 24 bit, 44100 Hz or 24 bit, 192000 Hz first. Click Apply and OK to save the change.
[Disable Spatial Sound]
1. Right-click on the sound icon in the taskbar located at the bottom right of the screen.
2. click on Spatial sound (Off). Select Windows Sonic, Dobly or any other available options.
If there is an inoperable part of the process, please let me know which is it.
I will continue to follow up and assist you. Thank you.
02-16-2023 12:09 AM
02-16-2023 02:52 PM
Hello, SnapCrackle .
I'm sorry I kept you waiting.
According to your description, you have updated the firmware and related drivers to the latest version or reinstalled them and reinstalled the operating system.
confirmed by relevant departments, the problem of crackling sound is that the volume of the playback software changes too quickly, for example, to increase, reduce, or muffle.
This sudden change will result in a discontinuous signal, so we will hear the noise when the dial-up signal is reduced instantly.
We won't hear the noise if we steadily change the volume and attempt to avoid making loud, rushing sounds.