Hello,
Week ago I upgraded motherboard, cpu and ram. Current specs are:
ASUS Z690-A PRIME
Intel i7-12700KF
Corsair DDR5 2x16GB 5600MHz CL36
MSI 2080 Trio X
Corsair RM 750W
Windows 11
Once or twice a day I get three issues:
1. Keyboard stops working, its backlight starts to blink like it keeps getting disconnected. Plugging it to same socket fixes it for couple of seconds. Using Gen2 usb fixes it for good, but that's not an option. I tried to measure usb voltage, but once I plug usb voltage meter it works again. This wasn't a thing with old setup so keyboard is fine.
2. Whole PC freezes and stays on like that - tried to wait couple of minutes but nothing happened. I can only shut it down or use reset button. This worries me the most.
3. PCIE drive (Plextor M9PeY) stops booting. I have to change PCIE Gen in bios or storage type then it works for like a day.
Both (1,2) things happens only when I do some light stuff like typing, browsing stuff, it never did when I played a game or watched a movie. Perhaps it's related to efficient cores? Voltages are within their range, temperatures are great, nothing weird. I tried run several diagnostic tools (including memtest), stress test all parts, tweak bios settings that might be related to stability (XMP, power saving, PCIE gen, fixed dram frequency and so on), unplug whatever I could, removed all Asus software. Benchmarks are great. I updated usb firmware, bios to version 1304 (now it's 1403), used all up to date drivers. Nothing helped. There's no bsod, nothing in event logs.
Does anybody here got same issue? Is there a way to track down what's the cause? Perhaps I missed something. Google shows that few people are struggling with similar issues but they end up return their hardware and it didn't always helped - I tried to follow their solutions without luck.
Thanks a lot for reading, take care. o/
// I've edited this post to summarize what's going on with my motherboard and removed unrelated info.
- It turns out my stability issue comes from PCIE Native Power Management - disabling it fixes freezing and keyboard issue. I didn't had WHEA 17 error like others. NVMe drive boots every time if I lower gpu PCIE gen to 4th (at least for about 3 days I didn't had any problem with it).
- After trying for a month to fix it with Starrain's help I finally requested RMA. Hopefully Asus service will sort it out.
- Motherboard came back, service found no issue and blames other components xD Finally I've replaced everything - OS still freezes.
That's what you get people when you buy ASUS.