12-28-2022 09:04 AM
01-10-2023 01:04 AM
01-11-2023 03:00 AM
Jiaszzz@ROG wrote:
Hello, AwenMilano.
Thank you for updating the problem.
For issue 1:
May I ask if it is possible to solve the incomplete lighting problem by replacing the Lian Li Strimer cable?
Please help to cross-test with other cables to confirm whether it is caused by Lian Li Strimer.
For issue 2:
What is the full brand and model of your USB and RMA? When there is a problem with the system, is there any prompt after restarting POST directly?
Please help confirm if you have tried connecting the USB via a USB hub or connecting with the front panel.
If possible, please provide an image and label the port 02 and hub 09 you mentioned to help us understand the configuration.
Meanwhile, it seems that there is another error instead of the USB port. Is it because of the monitor?
For issue 3:
The motherboard fail to detect aio cooler problem seems not occured in BIOS 2004.
Since you just update BIOS to 2204, may I ask if the problem happenes again?
Do you tried cross-test with another cooler? Please provide the brand and model of all the coolers that have been tested.
Thank you.
01-11-2023 05:57 AM
Jiaszzz@ROG wrote:
Hello, AwenMilano.
Thank you for updating the problem.
For issue 1:
May I ask if it is possible to solve the incomplete lighting problem by replacing the Lian Li Strimer cable?
Please help to cross-test with other cables to confirm whether it is caused by Lian Li Strimer.
For issue 2:
What is the full brand and model of your USB and RMA? When there is a problem with the system, is there any prompt after restarting POST directly?
Please help confirm if you have tried connecting the USB via a USB hub or connecting with the front panel.
If possible, please provide an image and label the port 02 and hub 09 you mentioned to help us understand the configuration.
Meanwhile, it seems that there is another error instead of the USB port. Is it because of the monitor?
For issue 3:
The motherboard fail to detect aio cooler problem seems not occured in BIOS 2004.
Since you just update BIOS to 2204, may I ask if the problem happenes again?
Do you tried cross-test with another cooler? Please provide the brand and model of all the coolers that have been tested.
Thank you.
01-11-2023 11:46 PM
01-12-2023 09:36 PM
Jiaszzz@ROG wrote:
Hello, AwenMilano.
As for issue 2:
May I have the full brand and model of your USB and RAM? Is there any prompt after restarting POST directly?
Did you try connecting to the front-panel USB port?
For issue 3:
It seems that we have suggested you visit ASUS repair center to check both the ROG RYUJIN II 360 and the motherboard.
May I know whether the issue reappears after the repair? Does it happen once it gets back from repair or when you use it for awhile?
Thank you.
01-16-2023 11:44 PM