02-15-2022 07:55 AM
02-16-2022 01:14 PM
02-17-2022 04:36 PM
BillBittel wrote:
Glad you found it. I checked out the pictures at the full tear down link you posted and I could not find an area near the CPU socket that looks like this. By CPU header do you mean the CPU socket or a power header? Can you clarify exactly where this is?
As for your board, I assume if the mobo was working properly you would not be going through the RMA process with Asus. What problem resulted in you doing an RMA? I know that New Egg is famous for "finding" bent pins on returned motherboards, including ones that never had a CPU installed in them. I have not heard of Asus pulling this kind of thing on customers. Could this damage be related to whatever problem started the RMA?
02-17-2022 10:29 AM
xLith wrote:
I am dealing with an RMA and ASUS claims this damage to the board even though I didn't see anything of the sort on it before I sent it in. Is it a spot under the heatsinks on the board? Trying to figure out how I would've missed something so obvious if it truly was there. Also how I didn't smell anything.
To add, I've looked at about any Dark Hero picture I could find and this area is not anywhere I can find unless it's under the passive cooling system. I found a video of someone putting a block on the cpu/vrm and it clearly wasn't under where those heatsinks are. Anyone know of a picture anywhere with the passive cooling system removed? I'm starting to wonder if they got a picture of the wrong motherboard. Also shouldn't this be covered regardless under the warranty? I've never OCed and this thing was sitting behind a 1500VA UPS w/Pure Sinewave. Nothing else in the system is having issues.
Edit: Found this full tear down and still cannot locate the area where they got this picture from...
Edit: I found it. It's the area next to the CPU header.
02-17-2022 04:38 PM
cl-Adrian@ROG wrote:
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.
Product S/N:
RMA #:
Complete Shipping Address:
Full name:
Phone#:
Email:
My email is cl-adrian@asus.com:
02-21-2022 08:50 AM
cl-Adrian@ROG wrote:
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.
Product S/N:
RMA #:
Complete Shipping Address:
Full name:
Phone#:
Email:
My email is cl-adrian@asus.com:
02-21-2022 02:53 PM
02-22-2022 08:59 AM
02-22-2022 01:00 PM