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USB Microphone (w/ USB Audio Interface) problem on ROG Zephyrus M16

mhatta
Level 7
Hi,

I recently bought ROG Zephyrus M16 (GU603HE-I7G3050TEC) and am trying to use AKG Lyra, a USB Microphone. The OS has been upgraded to the latest Windows 11 Home and I believe I have all ASUS utilities, BIOS, drivers, etc., up-to-date.

For some reason, the audio quality is terrible -- very condensed, noisy, and too fast. The AKG mic (which has its own USB Audio Interface) is perfectly fine with other Win11 laptops, so it seems it is not a hardware failure of the mic.

Also, other USB mics without USB Audio (I tested with Maranz MPM2000U and Razer Seiren Mini) are fine with this ROG laoptop. So I guess some ASUS-specific driver or such are messing with AKG Lyra's USB Audio, but I couldn't figure out the culprit. Any advice?

Thanks in advance!
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14 REPLIES 14

Falcon2_ROG
Customer Service Agent
beeugene wrote:
Hi!

I have the same issue.
The problem is in the Intel ISST driver.
I also noticed when the audio is muted - a strange noise appears whenever any sound is played - here is an example https://disk.yandex.ru/d/GjNTt5Mutf4VJQ .

Best,
Evgeny

Does this situation still exist after Windows Update?

Yes, I've already passed two service centers, also It seems a common problem https://rog-forum.asus.com/t5/previous-forum/gu603he-intel-isst-driver-issues/td-p/910213

beeugene
Level 8

So, while I've tried to solve my problem with AKG Lyra - here what I've found on Intel site https://community.intel.com/t5/Processors/Smart-Sound-Technology-for-USB-Audio-interfering-with-USB-... , maybe this info also will be usefull.

beeugene
Level 8

beeugene
Level 8

I found a workaround - plug it in via a hub (I use ugreen 20265), then it is detected the same way, but works normally.