Thunderbolt No Longer Working on B550 Pro-Art Creator

[darksouls12]

Hello all,
I have spotted some others with a similar issue after a BIOS update where their Thunderbolt no longer works. I have now tried rolling back to previous drivers without any luck. A reinstall of all drivers and Windows does not yield any results. I do see the Thunderbolt controller in device manager along with the ports in the application. However, no devices such as my UAD Apollo show. I am currently on BIOS version 3002. Support mentioned I have to RMA my board. However, I do not believe this to be the case as I have seen others with a similar issue after BIOS updating. Is there anybody else who may have some insight to this problem?

Thanks so much!

[gzilla76]

@Jiaszzz_ROG hi, are you able to provide any assistance with this ticket please?

[David18]

Hi folks, 

has anyone heard anything back from Asus about this? I can't seem to get a response and my system has been down now for 2 weeks.

Every system I built in the last 15+ years has been an Asus system and this is how they treat their customers?

Looks like this is going to cost me serious money now to build a new system. Not an Asus system though. Thanks a lot Asus. Never again. Gangsters.

[Pugliosky]

Hi david, 

i'm talking with the tecnical support of UA and Asus in the same time. 

little update for everyone:
UA says, in my personal case, AMD chipset is not tested and generally unsupported ---- but the asus MBs mount TB mt 1137 intel port so they can work togheder (it works with win10 and same settings)

asus will call me today. i will update

[David18]

OK, Asus sent me a custom BIOS this morning and it's worked perfect. I think it just rolled back the NVM thunderbolt firmware. Just need to check full functionality of my devices.

[Pugliosky]

Please can you share?

[David18]

No probs, how?

[Pugliosky]

What MB have you?

google drive it’s fine. May help someone as me.

i think it’s bios file, with renamer.exe? 
for sure it’s dangerous for the bios… really hope resolving

thanks

[David18]

Yeah, they didn't send me the renamer, I had to just put another renamer file in the same folder and execute.Worked fine. I'll try and set up Google drive to make it available. Never used it before so...

[Pugliosky]

Thanks a lot. This is the third week for me with this problem.

Please don’t forgive to tell witch MB you got 

[David18]

https://drive.google.com/file/d/1lpPSLgbeXTlsCEzkyrC2n3RjbJ1zKV7I/view?usp=sharing

Remember to rename