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there may be an issue on the fan in Myasus

meegeg
Level 7
Hello
When I do the fan test in the customer support section and in the customized diagnosis section, it says there may be an issue on the fan, but in the slow system section, it says the fan has no problem, what should I do?
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7 REPLIES 7

ishengard
Level 7
Same here.

G513QY with latest bios (315), latest control driver 3.0.13.10, and latest myAsus 3.0.29.0. Suddenly have this error. When in the myAsus 3.0.28.x which I tested around 20 hours before, there was no error.

Is this software bug ?

I tried to adjust manually via armory crate and the fan running fine.

Try to reinstall myasus and driver, the error is still there.

At least a dozen other people I know , me including have the same issue..it happened after an update to the MyASUS app yesterday.

*conspiracy theory : is ASUS knowing doing it on purpose to get all the AE's back on hand to fix some fu©k up they did internally while manufacturing...

STARRAIN_ROG
Customer Service Agent
Hi all,
Do you face any high temperature, fan noise or performance issues?
If you only do fan diagnosis in MyASUS, do you get the fan error?
If you have reinstall ASUS System Control Interface V3.0.13.10 from our support site and MyASUS from Microsoft store but still get fan error in MyASUS, may I have the following information?
- the model name and the bios version
- MyASUS version that get fan error
- OS version and OS build
Thank you.

There is no over heat problem and fans are ok. Fans can run on low rpm and high, everything seems ok.
ASUS System Control Interface V3.0.13.10 installed and MyAsus 3.0.29.0.
Model: Rog Strix G731GV.309
OS: Windows 10 Pro , 21H1 , build 19043.1288
There was no problem on previous MyAsus version, the problem came after update to latest version.

STARRAIN_ROG
Customer Service Agent
Hi Roozbeh,
Thank you for your reply.
I've reported it to our tech team.
I'll keep updated if there is any news.

STARRAIN_ROG
Customer Service Agent
Hi all,
MyASUS fan error is under analysis.
If fans are working fine, please don't worry about it.
We will release new MyASUS version to fix it, but it might take some time.
Sorry for any inconvenience caused.

STARRAIN_ROG
Customer Service Agent
Hi all,
MyASUS V3.0.32.0 has been released to solve the fan diagnosis issue.
Please help to update from Microsoft store.
Thank you.