Terrible support from Asus

[kathampy]

I RMAed my PG278QR and it hasn't been fixed or refunded for almost 2 months. They took 1 month to tell me that there is no replacement part and I will be refunded instead. I've waited almost another month for the refund and there is still no news from them.

Now I neither have the monitor or my money back. If anyone from Asus is interested in resolving this, I'll PM the case details.

[kathampy]

It's almost 4 months since the service centre took the monitor, and I'm yet to receive a replacement or refund. I haven't heard from anyone at Asus for weeks.

[kathampy]

Still not received a replacement / refund. Asus is not responding to my emails.

[Bill]

Hello kathampy
Our local personnel is working on your case and should be in contact with you
Thank you

[kathampy]

Bill@ASUS wrote:
Hello kathampy
Our local personnel is working on your case and should be in contact with you
Thank you

Nobody has contacted me for weeks. Please just order Asus India to import another PG278QR for replacement. It doesn't look like they have any intention of refunding my money. The case has been delayed for months with no action simply because they didn't have a replacement unit. They could have easily ordered another PG278QR by now.

[kathampy]

Still no contact or update from Asus.

[Dzinks]

kathampy wrote:
Still no contact or update from Asus.

This thread is a perfect example what AUSU support is really about.
RIP kathampy