I have only received a partial refund for my brand new monitor, because the service centre did not have stock to replace it.
1. I paid Rs.67480 for the monitor, as shown in the invoice.
2. An Asus representative told me that I would be refunded for the monitor.
3. I received a cheque for only Rs.55900. It seems I'd misunderstood the amount discussed over the phone. I contacted the representative again and he said the price is lower because Asus is not responsible for the retailer's margin.
Either way this isn't a fair resolution. The monitor was defective out of the box. It's unaccepteble to make the customer suffer a loss of Rs.11580 for a warranty claim on a brand new product.
The product is under warranty and it's Asus' responsibility to repair, replace, or provide a refund to purchase a new product. It's not the customer's concern what margin the retailer had on the product, because buying a new one will still cost the same.
