10-28-2020 09:01 PM
"When play the game , fan start to spin with high RPM. The noise sounds like coil whine , so I thought it was coil whine and ignore the sounds. Last night the noise got worse so check the card , and the sounds came from the LED cover. When I press the LED cover noise disappear. So it seems the fan may contact the LED cover on high RPM. For me it happen when card is under load so fan start spin. Around 70% of fan speed is makes the noise. I found the left fan makes the sound for me(to find out I have stop the fan with my finger)."
"I noticed the same issue on my 3090 Strix OC last night too.
I can replicate it 100% of the time by just turning up the fan speed with the card at idle. It seems loudest for me at about 65% and the middle fan seems to cause it more.
Pushing on the lightbar doesn't make it go away completely but does decrease the sound significantly. Unlike in your video it decreases the vibration sound when I push on the lightbar on the right hand side (power plug end) of the lightbar about a third of the way along. Pushing where you did does nothing for me.
In all other respects the card works fine it's just a ****ty design/QC."
04-26-2021 10:50 PM
Eismc2a wrote:
I would advice anyone in the EU to check their rights as a consumer. I have been in contact with the Dutch consumer law department and have explained my situation. In my case Asus only took 1 week to say that they could not repair my card (witch is some nonsense excuse we all can agree on here) and refunded it to the seller knowing that the prices have gone up significantly and they would make extra profit reselling the card instead of providing the customer service deserved and repair the card. Or any other solution at all. They agreed that this sounds really weird and have started an investigation and if this leads to what I suspect Asus is doing then they would have some explanation to do. I would advice anyone that has send their card in for RMA and has got an silly excuse that they could not repair this to look up their rights and take action according to the law in their country.
04-28-2021 01:21 PM
Blake@ROG wrote:
Hello Eismc2a,
May you share the purchase invoice with me in PM and I will consult with Sales team simultaneously.
I have reported your opinion and I hope that there is other solution for you.
Thank you.
05-05-2021 02:59 AM
Blake@ROG wrote:
Hello Eismc2a,
May you share the purchase invoice with me in PM and I will consult with Sales team simultaneously.
I have reported your opinion and I hope that there is other solution for you.
Thank you.
05-05-2021 06:08 AM
Eismc2a wrote:
So just for everyone's information. Blake couldn't do anything for me as I was afraid of. Here is his reply:
Hello Eismc2a,
Well...it's the same as I sated in the public thread.
In some region, refund are provided in the first place.
This kind of method has been ongoing for years, and customers prefer this way as it is a lot more efficient.
But due to lack of stock this 2 years, people like you do not want refund anymore.
You may contact the seller to see if they can give the repaired card back to you and cancel your oder.
Thank you.
He is confirming here that Asus does not repair but refund the cards, still he is telling people to RMA their card. Again not according to the European consumer law. I contacted my seller and they have not received my repaired card .....probably sold to someone else for a higher price.
05-10-2021 05:43 AM
Eismc2a wrote:
So just for everyone's information. Blake couldn't do anything for me as I was afraid of. Here is his reply:
Hello Eismc2a,
Well...it's the same as I sated in the public thread.
In some region, refund are provided in the first place.
This kind of method has been ongoing for years, and customers prefer this way as it is a lot more efficient.
But due to lack of stock this 2 years, people like you do not want refund anymore.
You may contact the seller to see if they can give the repaired card back to you and cancel your oder.
Thank you.
He is confirming here that Asus does not repair but refund the cards, still he is telling people to RMA their card. Again not according to the European consumer law. I contacted my seller and they have not received my repaired card .....probably sold to someone else for a higher price.
05-14-2021 05:22 AM
olearyd7 wrote:
Very worrying. I have been asked to RMA and prepare my card for shipping but I am waiting on a guarantee that I will not be refunded first. Too afraid after hearing your story. I hope you get sorted in some way.
05-20-2021 01:23 PM
Eismc2a wrote:
I would not RMA your card as you will be refunded instead. Sadly Blake from Asus informed me that he cant help me and my seller has not received any stock in the past 2 months. I am still waiting for an replacement with no delivery date in sight......
05-24-2021 11:39 AM
olearyd7 wrote:
Yeah, I'm a bit worried about it but I have a stutter issue that Nvidia and myself believe to be an issue due to the card also so feel like I have no other choice. Blake has assured me that a refund is not possible due to my complicated case, so having this in writing is some assurance, just in case I have to go the legal route. Hearing your story is very worrying though...
05-24-2021 04:44 PM
Eismc2a wrote:
I got the same confirmation from Blake but what did they do........refunded the card.
06-04-2021 08:06 AM