Strix RTX 3090 Fan vibration issues

[morph_]

Multiple people on various forums from where I frequent have reported fan vibrations on the Strix shroud more specifically the left fan on load... I have one on order and am nervous about it now since its more than one person having the exact same issue... Seems to be easily reproduced and can be mistaken for coil whine.... here is a video demonstrating it:
https://www.youtube.com/watch?v=6cUDftttNuw&ab_channel=%ED%99%A9%EC%88%9C

Some of the quotes:

"When play the game , fan start to spin with high RPM. The noise sounds like coil whine , so I thought it was coil whine and ignore the sounds. Last night the noise got worse so check the card , and the sounds came from the LED cover. When I press the LED cover noise disappear. So it seems the fan may contact the LED cover on high RPM. For me it happen when card is under load so fan start spin. Around 70% of fan speed is makes the noise. I found the left fan makes the sound for me(to find out I have stop the fan with my finger)."

"I noticed the same issue on my 3090 Strix OC last night too.

I can replicate it 100% of the time by just turning up the fan speed with the card at idle. It seems loudest for me at about 65% and the middle fan seems to cause it more.

Pushing on the lightbar doesn't make it go away completely but does decrease the sound significantly. Unlike in your video it decreases the vibration sound when I push on the lightbar on the right hand side (power plug end) of the lightbar about a third of the way along. Pushing where you did does nothing for me.
In all other respects the card works fine it's just a ****ty design/QC."

[Megascrypt]

XskullbangerX wrote:
I don't know if it was a result of Blake's involvement or not.
I also left an unfavorable review on Newegg. I wanted to update it as well, but the strix 3090 isn't listed there at the moment.

The guy told me I could reach them at the number below..
Proactive Care: 510 257 7780 (Mon-Fri, 9 am to 6 pm PST)

It must have been Blake's involvement, unless you call Asus or emailed them about that and requested new card prior to posting it on forum.

Don't feel to bad about your review on NewEgg, it is what it is, cards shroud/fans where rattling so, nothing less to be expected but big disappointment.

When you login to NewEgg you can still edit your review if you feel like Asus have rectified your issue.

Good luck and enjoy your new card

[XskullbangerX]

Megascrypt wrote:
It must have been Blake's involvement, unless you call Asus or emailed them about that and requested new card prior to posting it on forum.

Don't feel to bad about your review on NewEgg, it is what it is, cards shroud/fans where rattling so, nothing less to be expected but big disappointment.


When you login to NewEgg you can still edit your review if you feel like Asus have rectified your issue.

Good luck and enjoy your new card

Not sure either way. Early on when I first called I asked if they did advanced replacement because I know other partners do, but the rep didn't say whether they did or not. It's definitely not something they offer right off of the bat..

[Megascrypt]

XskullbangerX wrote:
**UPDATE**

I'm not sure what finally did it, but on November 24th I was contacted by asus over the phone and they gave me the option to use their Advance Replacement Program. I didn't even know that such a program existed. I allowed them to put a hold on a credit card and they sent me a new card, allowing me 14 days to send mine back. Once I got the card it wasn't in a retail box, but was packaged nicely and had the protective film on the light bar that was missing from my retail card. Card ran a tad cooler and clocks were just as good. I sent mine back the same day. They've since recieved it and dropped the hold on my card. New card has no fan issues so I'm happy now. I'm not sure what qualified me for the advance replacement. Maybe I complained enough.
We should make a list of all the people who's retail card didn't have film on the light bar, and then what retailers we got these from. Good luck to all and I hope your situations are resolved as well!

Congrats, Asus stepping up to the place :cool:

You said It didn't come in retail box, but had the protective film on the RGB strip? did the card had the protective film on the shroud, centre chrome circles of the fans and backplate as well? I want to establish if the card was new and not someone else's return that was just fixed, did it look new? you never know how other were abusing the card .

Thanks

[XskullbangerX]

Megascrypt wrote:
Congrats, Asus stepping up to the place :cool:

You said It didn't come in retail box, but had the protective film on the RGB strip? did the card had the protective film on the shroud, centre chrome circles of the fans and backplate as well? I want to establish if the card was new and not someone else's return that was just fixed, did it look new? you never know how other were abusing the card .

Thanks

Great question. All of the film was in place. On the fans, and even on the thin aluminum pieces on the back plate. Asus rep did say it goes through testing before they send it. Either way it looks good, no annoying sounds, runs cool, and clocks great.
What's odd to me is that my brand new retail card, had film everywhere but light bar. I wonder if someone from New egg peeked at it. Several people have mentioned theirs didn't have film on the light bar as well..

[Megascrypt]

XskullbangerX wrote:
Great question. All of the film was in place. On the fans, and even on the thin aluminum pieces on the back plate. Asus rep did say it goes through testing before they send it. Either way it looks good, no annoying sounds, runs cool, and clocks great.
What's odd to me is that my brand new retail card, had film everywhere but light bar. I wonder if someone from New egg peeked at it. Several people have mentioned theirs didn't have film on the light bar as well..

When I got mine from Newegg it had protective film everywhere, it was completely brand new I suspect that the cards without film, especially on the RGB strip where repacked, returned and next customer end up getting them, but that's my suspicion.

There are people who have no shame and could easily open both retail and shipping box without you even suspecting a thing which is rotten.

I have been Asus workstation grade motherboards customer since I can remember with great experience, but this is my first Asus GPU and I feel that I can love their cards just as much, but the darn rattling it’s not good and a bit of a setback, It all depends on how and when Asus will rectify this in my case and I was about to pull the trigger on second Strix 3090 so I'm glad I'm holding on for now.

Hopefully, someone will contact me as well and I'll get brand new replacement.

Enjoy your card and thanks for chatting with me.

[XskullbangerX]

Megascrypt wrote:
When I got mine from Newegg it had protective film everywhere, it was completely brand new I suspect that the cards without film, especially on the RGB strip where repacked, returned and next customer end up getting them, but that's my suspicion.

There are people who have no shame and could easily open both retail and shipping box without you even suspecting a thing which is rotten.

I have been Asus workstation grade motherboards customer since I can remember with great experience, but this is my first Asus GPU and I feel that I can love their cards just as much, but the darn rattling it’s not good and a bit of a setback, It all depends on how and when Asus will rectify this in my case and I was about to pull the trigger on second Strix 3090 so I'm glad I'm holding on for now.

Hopefully, someone will contact me as well and I'll get brand new replacement.

Enjoy your card and thanks for chatting with me.

Don't wait on them. Be tenacious as hell. Call the number I posted and tell them another user got advanced replacement and you want the same... I want everyone thats having this issue to do that, otherwise they'll forget because it's the holidays and they're busy..

[Megascrypt]

XskullbangerX wrote:
Don't wait on them. Be tenacious as hell. Call the number I posted and tell them another user got advanced replacement and you want the same... I want everyone thats having this issue to do that, otherwise they'll forget because it's the holidays and they're busy..

That's OK, I will wait. There are ton of people with the same issue, so it’s only fair to give Asus time to sort things out.

Thanks and enjoy your card.

[MrHDR]

Also having this issue unfortunately, it's kind of a shame considering the card is priced at 2310 USD here.

[Wobbler]

Interestingly the rattling sound that my graphicscard "had" came back when testing simple overclock with fans at 100%. So could the rattling be somehow heat related, the sound went away when I turned the fans down not when I quit the test program. On positive note my first whining fan seems to have gotten quieter, but still there seems to be the varying sound output while the middle fan whining sound is constant. So in the end now I have somewhat pulsing higher pitched whine, with rattling that varies a bit.

[JustinN]

I have been lucky to acquire a second 3090 Strix OC via Amazon which was delivered to me today quite out of the blue after ordering already on the 20th of sept.

This new one is absolutely quiet (except for some coilwhine) and seems to cool better as well. It's proof that the ones that have this issue are definetely faulty. I've returned the first one to the store. Good luck to everyone and game on!