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RTX 2080 Super denied warranty. Is this how low ASUS will go to deny my claim?

MartianMooCow
Level 7
Hello,

ASUS denied my warranty and shipped back the card saying there was "physical damage" to the video ports, even though it's literally just wear from using the port. I've posted my pictures below.

Keep in mind the ports all work and there reason of the RMA was a failed component on the board.
If this is how ASUS treats their community, then I don't want to be a customer to them anymore.

893618936289363
1,490 Views
1 REPLY 1

cl-Adrian
Level 8
MartianMooCow wrote:
Hello,

ASUS denied my warranty and shipped back the card saying there was "physical damage" to the video ports, even though it's literally just wear from using the port. I've posted my pictures below.

Keep in mind the ports all work and there reason of the RMA was a failed component on the board.
If this is how ASUS treats their community, then I don't want to be a customer to them anymore.

893618936289363



Please reach back to me so that we can get this straighten out. My email is cl-adrian@asus.com.: