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ROG Stryx Z690-E: A corrected hardware error has occurred

guzmanda2132
Level 7
The warning message below appears in my Windows 11 system event log a few dozen times per day. This started immediately after my initial build a few weeks ago.

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus: Device:Function: 0x0:0x1A:0x0
Secondary Bus: Device:Function: 0x0:0x0:0x0
Primary Device Name: PCI\VEN_8086&DEV_7AC8&SUBSYS_86941043&REV_11
Secondary Device Name:



Could this be a driver issue? Maybe a hardware problem with the motherboard? I have the latest Intel Chipset drivers installed according to Armoury Crate.


Thanks.
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43 REPLIES 43

STARRAIN_ROG
Customer Service Agent
Hi phantomapollyon,
Thank you for your information.
Was there no error message or stop code on the blue screen? just blue screen without any information?
Do you remember how long the system sit idle and you see the blue screen?
Could you please update to bios 0803 and see if there is still get whea 17 error and blue screen with bios all default settings?
May I also have the brand and model name of the hard drive with OS?
Thank you so much.

Do you all have a PCIE gen 3 riser cable? Remove the riser/cable, and try to plug in your graphics card directly to the PCIE slot on your motherboard. That fixed my issue.

STARRAIN@ROG wrote:
Hi phantomapollyon,
Thank you for your information.
Was there no error message or stop code on the blue screen? just blue screen without any information?
Do you remember how long the system sit idle and you see the blue screen?
Could you please update to bios 0803 and see if there is still get whea 17 error and blue screen with bios all default settings?
May I also have the brand and model name of the hard drive with OS?
Thank you so much.


Apologies, I should have been more clear. Yes, there was a blue screen error but I did not capture it at the time. I would estimate it was idling for at least 3-4hrs, with all sleep functionality disabled and the monitor powered off before it occurred. I will update to 0803 today, clear all the windows logging, and then see if I notice any changes. The SSD with the OS is a WD NVMe SN850, firmware 613200WD, and gaming mode is turned on.

UPDATE: I updated to the 0803 BIOS and am now only seeing the WHEA events at initial boot up, and then they appear to stop. However, I'm now seeing these below warnings, which I've not seen before:

-----------------
Event 15, ACPI

The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

-----------------

Aiiv2022 wrote:
Do you all have a PCIE gen 3 riser cable? Remove the riser/cable, and try to plug in your graphics card directly to the PCIE slot on your motherboard. That fixed my issue.


No riser cable here, I'm plugged directly into the first slot.

A new BIOS is out along with some other firmware updates.

STARRAIN_ROG
Customer Service Agent
Hi phantomapollyon,
After updated to the 0803 BIOS and with all bios all default settings, do you still have blue screen?
Did you get a lot of Event 15, ACPI warning or once?
Did it also occur just after boot into windows or while run the specific apps?
For whea 17 error, could you please also try ALC4080/ALC4082 audio FW update(2021/12/09) form our support site?
Thank you.

STARRAIN@ROG wrote:
Hi phantomapollyon,
After updated to the 0803 BIOS and with all bios all default settings, do you still have blue screen?
Did you get a lot of Event 15, ACPI warning or once?
Did it also occur just after boot into windows or while run the specific apps?
For whea 17 error, could you please also try ALC4080/ALC4082 audio FW update(2021/12/09) form our support site?
Thank you.


I have not yet seen the blue screen again with the new BIOS revision.

When I got the ACPI errors I got a bunch of errors all at once very shortly after booting into windows.

I have updated the audio FW and continue to see the WHEA 17 warnings about every 4-5 minutes.

phantomapollyon wrote:
I have not yet seen the blue screen again with the new BIOS revision.

When I got the ACPI errors I got a bunch of errors all at once very shortly after booting into windows.

I have updated the audio FW and continue to see the WHEA 17 warnings about every 4-5 minutes.


Join the windows insider program and update to the most recent win 11 beta.

rolloff
Level 7
If i plug in my GFX into another Slot then PCIEX16(G5)_1, there is no more WHEA 17. If i turn PCIEX16(G5)_1 to Gen 3, no more WHEA 17 aswell. There is definitely a connection with the PCIEX16 (G5) _1 Slot and using higher then Gen 3.0. I tried that with 3 different nVidia 3000 Cards now. Same behavior for all Cards.
I have had all other Onboard Devices like Audio, BT, Network turned off for testing.

STARRAIN_ROG
Customer Service Agent
Hi all,
For WHEA 17 error, our tech team have reported it and co-work with Intel.
If there is any news, I'll keep updated.

Hi phantomapollyon,
Thank you for your reply.
If the ACPI error only appear once, I'm afraid it is difficult to know the conditions.
If you still get the ACPI errors after booting into windows or while running the specific apps, please let me know.
Thank you.

STARRAIN_ROG
Customer Service Agent
Hi all,
For WHEA 17 error, please enter Advanced Mod > Platform Misc Configuration > PCI Express Native Power Management > Disabled and then see if the errors appear again.
Thank you.