ROG Strix z690A Gaming WiFi WHEa 17 Errors

[Grendel602]

Swapped my fully functioning 3090RTX, 9900K, Z390 Gigabyte Designare setup for a brand new Z690 and 12900K rig.

After swapping all components over to the Gaming Wifi MOBO and 12900k combo, install WIN 11 and I get thousands of WHEA errors for ven_8086&dev_ 460d&SUBSYS_86941043&REV_02

I also get random hangup, BSODS, and straight crashes.

I'm a day of frustration away from RMA. I swapped back to old system and all works perfectly with 9900k and Z390 mobo, so the only possible hardware issue is the mobo or CPU....I guessing this is a mobo hardware component issue.

PCI ID Repository suggests it is a 12th Gen Core Processor PCI Express x16 Controller #1.

Device manager showed no issues with any hardware.

[soarjubs]

So, earlier this year I bought a PC from Cyberpower with the Z690 WiFi that came with a 3070 Ti that I replaced with a Zotac 3090 Trinity OC GPU. I had the same black screen issues with the same behavior reported here. I tried upgrading all the mobo drivers, NVIDIA drivers, reseating the card and RAM, changing power settings, even successfully RMA's my 3090 with Zotac, but the black screen would always come back when gaming and then persist every time I tried to play after it came back (always 15-30 min into gaming.

Yesterday I spent 5 min unplugging and replugging in every cable on my mobo and I noticed a couple cables weren't fully clipped in, but the devices they were attached to were working (fans, mostly). Since replugging in every cable on the mobo, I've played for hours and hours without issue and have noticed some very rare stuttering I'd see in some games completely gone. Everything feels smoother and no black screen.

It's a low effort approach that seems to have worked so far. Might be worth a shot for you all.

Good luck!

[soarjubs]

soarjubs wrote:
So, earlier this year I bought a PC from Cyberpower with the Z690 WiFi that came with a 3070 Ti that I replaced with a Zotac 3090 Trinity OC GPU. I had the same black screen issues with the same behavior reported here. I tried upgrading all the mobo drivers, NVIDIA drivers, reseating the card and RAM, changing power settings, even successfully RMA's my 3090 with Zotac, but the black screen would always come back when gaming and then persist every time I tried to play after it came back (always 15-30 min into gaming.

Yesterday I spent 5 min unplugging and replugging in every cable on my mobo and I noticed a couple cables weren't fully clipped in, but the devices they were attached to were working (fans, mostly). Since replugging in every cable on the mobo, I've played for hours and hours without issue and have noticed some very rare stuttering I'd see in some games completely gone. Everything feels smoother and no black screen.

It's a low effort approach that seems to have worked so far. Might be worth a shot for you all.

Good luck!

Disregard. It's like I cursed myself. just happened again so the good times lasted <24 hours.

[mini-itx]

Why bother? Not worth the effort!!

I had a few hours this morning so I figured since the new drivers for the Strix z790-I Gaming WIFI
are posted on the ASUS site and the components are the same as well as the fact that the z690 and z790 chipsets are very similar I would wipe the OS NVME drive and do a fresh install of Windows 11.

I did some research first, sure enough the z790 uses the identical chipset drivers as the z690, so that just encouraged me to go for it!

So I downloaded all the drivers for all the components on the board, the only thing I did not try was the BIOS presuming it would not even work.

To make a long story short all that was accomplished was I determined that the z690 board is truly good for nothing other than a paperweight!:(

I took this screen shot to show that the drivers are actually newer than Armoury Crate listed drivers for the z690-I!

[mini-itx]

So ASUS, Are You Proud of This?

[mini-itx]

Well, on Thursday 10/20/2022 I wiped the NVME drive and did a fresh install of Windows 11. I actually installed Windows 11 @ 10:56 AM. The computer crashed a few times before I got all the new drivers installed, it actually crashed (BSOD) 6 times after the fresh install. The last crash was at 3:01 AM on 10/21/2022.

The last two crashes were:
1. Kernel Mode Heap Corruption
2. Critical Process Died

To address crash #1, I rolled the graphics driver back to a previous version.
To address crash #2, I ran SFC Scan, DSIM and Check Disk on the computer, these windows tools fixed the OS.

It is now 11:56 AM on 10/22/2022, as previously stated I have not had a crash since 10/21/2022 @ 3:01 AM. So approx. 19 hours since last crash!
That is a record! Hopefully I can now continue to use the computer and it will remain in a stable condition!
However, I am not holding my breath!

I am running default setting in the BIOS except for:
1. Disabled PCIE NPM
2. XMP II

I just updated BIOS to 2103, Thank you ASUS!

[mini-itx]

mini-itx wrote:
Well, on Thursday 10/20/2022 I wiped the NVME drive and did a fresh install of Windows 11. I actually installed Windows 11 @ 10:56 AM. The computer crashed a few times before I got all the new drivers installed, it actually crashed (BSOD) 6 times after the fresh install. The last crash was at 3:01 AM on 10/21/2022.

The last two crashes were:
1. Kernel Mode Heap Corruption
2. Critical Process Died

To address crash #1, I rolled the graphics driver back to a previous version.
To address crash #2, I ran SFC Scan, DSIM and Check Disk on the computer, these windows tools fixed the OS.

It is now 11:56 AM on 10/22/2022, as previously stated I have not had a crash since 10/21/2022 @ 3:01 AM. So approx. 19 hours since last crash!
That is a record! Hopefully I can now continue to use the computer and it will remain in a stable condition!
However, I am not holding my breath!

I am running default setting in the BIOS except for:
1. Disabled PCIE NPM
2. XMP II

I just updated BIOS to 2103, Thank you ASUS!

I Give UP!

[Dodgexander]

The grass is definitely greener guys.
I stress anyone who still has this issue to return their board, or if not seek out a refund via their credit card and/or legal advice. Asus still refuse to acknowledge or provide a fix for this issue. Despite this issue being documented already with Gigabyte boards, and Gigabyte doing the right thing for customers and recalling the broken boards.

I have just placed my entire system sans the Asus Z690i motherboard in an Asrock Z790 PG-ITX/TB4 board instead and everything now is 100% stable. No WHEA errors, and not system instability with all power saving features enabled.

Asus refuse to admit a fault with their z690 boards, they have even been able to reproduce the WHEA errors using the broken NVME slot, yet have falsely claimed is fixed by disabling PCIEx management. If this was a fix, why does PCIEx native power management give no WHEA in other working NVME slot(s) on the motherboard?

They also claim that by having no WHEA errors the system is stable. This is not the case when using a broken NVME slot, with instability still occuring when PCIEx Native power management is disabled.

They also claim that if you still have an issue after doing this, that there is a problem with a different component in your setup. Something that is obviously not the case since I now how every part working flawlessly with my new motherboard.

For those stuck with the broken boards, you need to find out which NVME slots are broken and use the other one instead. On the Z690 ITX board the broken slot is the one connected to the CPU, but on other boards it may instead be the slot connected to the Z690 chipset.

Good luck and do not be afraid to replace your board if you can. You will have a working system if you do, and no more wasted time troubleshooting.

[mini-itx]

After almost an entire year I finally have resolution! MY computer is running fine! It has been resolved by replacing the defective ASUS z690-I Gaming WIFI board with an ASRock z790 PG-ITX/TB4 board!
I am very pleased with a motherboard that WORKS!!

[philsrb]

Dodgexander wrote:
The grass is definitely greener guys.
I stress anyone who still has this issue to return their board, or if not seek out a refund via their credit card and/or legal advice. Asus still refuse to acknowledge or provide a fix for this issue. Despite this issue being documented already with Gigabyte boards, and Gigabyte doing the right thing for customers and recalling the broken boards.

I have just placed my entire system sans the Asus Z690i motherboard in an Asrock Z790 PG-ITX/TB4 board instead and everything now is 100% stable. No WHEA errors, and not system instability with all power saving features enabled.

Asus refuse to admit a fault with their z690 boards, they have even been able to reproduce the WHEA errors using the broken NVME slot, yet have falsely claimed is fixed by disabling PCIEx management. If this was a fix, why does PCIEx native power management give no WHEA in other working NVME slot(s) on the motherboard?

They also claim that by having no WHEA errors the system is stable. This is not the case when using a broken NVME slot, with instability still occuring when PCIEx Native power management is disabled.


Â*They also claim that if you still have an issue after doing this, that there is a problem with a different component in your setup. Something that is obviously not the case since I now how every part working flawlessly with my new motherboard.

For those stuck with the broken boards, you need to find out which NVME slots are broken and use the other one instead. On the Z690 ITX board the broken slot is the one connected to the CPU, but on other boards it may instead be the slot connected to the Z690 chipset.

Good luck and do not be afraid to replace your board if you can. You will have a working system if you do, and no more wasted time troubleshooting.

It s not just the broken nvme slot. Somehow it must be the whole pcie lane assembly hoing from the cpu. Moving nvme cards from onboard slots to expansion card solved nvme dropout but i still cannot solve the onboard nic dropout issue which basically renders my entire setup useless!Â*
And to make things worse...i have tried with 2 different maximus z690 hero boards. On both it is the same thing. Exactly the same issue. So it must be a defect on the whole lineup *

[philsrb]

Grendel602 wrote:
Swapped my fully functioning 3090RTX, 9900K, Z390 Gigabyte Designare setup for a brand new Z690 and 12900K rig.

After swapping all components over to the Gaming Wifi MOBO and 12900k combo, install WIN 11 and I get thousands of WHEA errors for ven_8086&dev_ 460d&SUBSYS_86941043&REV_02

I also get random hangup, BSODS, and straight crashes.

I'm a day of frustration away from RMA. I swapped back to old system and all works perfectly with 9900k and Z390 mobo, so the only possible hardware issue is the mobo or CPU....I guessing this is a mobo hardware component issue.

PCI ID Repository suggests it is a 12th Gen Core Processor PCI Express x16 Controller #1.

Device manager showed no issues with any hardware.

i am also having massive issues. For me, any gpu load will trigger a pcie error which then will make my onboard 225-v stop working until reboot. Same would happen with my nvme gen3 drives if placed in m2.2 and/or 2.3 slots. I have 12900k, maximus hero z690, asus rog strix 3090, dominator 6200 ram and phanteks 1500w psu (seasonic) i am unable to use the pc for over 6 months now