cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Strix z690A Gaming WiFi WHEa 17 Errors

Grendel602
Level 7
Swapped my fully functioning 3090RTX, 9900K, Z390 Gigabyte Designare setup for a brand new Z690 and 12900K rig.

After swapping all components over to the Gaming Wifi MOBO and 12900k combo, install WIN 11 and I get thousands of WHEA errors for ven_8086&dev_ 460d&SUBSYS_86941043&REV_02

I also get random hangup, BSODS, and straight crashes.

I'm a day of frustration away from RMA. I swapped back to old system and all works perfectly with 9900k and Z390 mobo, so the only possible hardware issue is the mobo or CPU....I guessing this is a mobo hardware component issue.

PCI ID Repository suggests it is a 12th Gen Core Processor PCI Express x16 Controller #1.

Device manager showed no issues with any hardware.
73,212 Views
333 REPLIES 333

STARRAIN@ROG wrote:
Hi Grendel602,
May I also have the serial number of your 3090 TUF OC Gaming, the chipset version and OS build?
I'll consult our tech team more about this.
Thank you.


Serial Number :LAYVCM056083NAK
Purchase Date :2020/11/25

Got a lot of WHEA 17 Errors from the PCIE slot (Intel PEG 460D) too...
I was having the same errors with a Z690-P D4 Wifi motherboard and now I have switched to a Z690-A Rog Strix and I still have these errors. If I disable PCI Express Native Power Management in bios, it stops these errors but randomly the computer freezes in game (I have to restart it to be able to use it again) if I stay in PCIE Gen 4 but in PCIE Gen 3, no more crashes and no errors even with PCI Express Native Power Management enabled. It was exactly the same with my Z690-P D4 Wifi so I don't really understand what's happening here.
The GPU (RTX 3080 FE) works fine on an another computer in PCIE 4 (Ryzen 5600x on B550 Motherboard) but since I'm on Alder Lake (12700k), the computer freezes completly if I don't set the PCIE slot in GEN 3 mode.

I've got 2 NVMe SSD, a Samsung 970 Evo Plus 1To and a Kingston A2000 500Go, they are all in PCIE 3.0 but I tried to remove them to see if I had the same problems, but unfortunately yes 😞

I tried different version of bios, I made the updates of ALC4080/ALC4082 audio FW and of the USB PD controller and it's always the same.

Nosyok_ wrote:
Got a lot of WHEA 17 Errors from the PCIE slot (Intel PEG 460D) too...
I was having the same errors with a Z690-P D4 Wifi motherboard and now I have switched to a Z690-A Rog Strix and I still have these errors. If I disable PCI Express Native Power Management in bios, it stops these errors but randomly the computer freezes in game (I have to restart it to be able to use it again) if I stay in PCIE Gen 4 but in PCIE Gen 3, no more crashes and no errors even with PCI Express Native Power Management enabled. It was exactly the same with my Z690-P D4 Wifi so I don't really understand what's happening here.
The GPU (RTX 3080 FE) works fine on an another computer in PCIE 4 (Ryzen 5600x on B550 Motherboard) but since I'm on Alder Lake (12700k), the computer freezes completly if I don't set the PCIE slot in GEN 3 mode.

I've got 2 NVMe SSD, a Samsung 970 Evo Plus 1To and a Kingston A2000 500Go, they are all in PCIE 3.0 but I tried to remove them to see if I had the same problems, but unfortunately yes 😞

I tried different version of bios, I made the updates of ALC4080/ALC4082 audio FW and of the USB PD controller and it's always the same.


Try to unistall and check delete box when doing from device manager under System devices Intel PEG10 or PEG 460 in your case and let us know if default windows instaled the old one and if you still get WHEA 17 with reocuring side efects please?

dixsusu wrote:
Try to unistall and check delete box when doing from device manager under System devices Intel PEG10 or PEG 460 in your case and let us know if default windows instaled the old one and if you still get WHEA 17 with reocuring side efects please?


I did what you told me, instead of the Intel driver it now uses a universal driver (I guess) from Microsoft and it's the same, dozens of WHEA 17 errors.

I managed to solve my problems with crashes in PCIE 4, I flashed the VBIOS 94.02.27.00.13 (my 3080 FE was shipped with 94.02.27.00.09 and the NVIDIA Resizable BAR Firmware Update Tool flashed the vbios 94.02.20.00.07 but it didn't fix anything but I saw on Reddit someone who said that it no longer have instabilities with VBIOS 94.02.27.00.13 so I installed it myself) and since then no more crashes! Still WHEA 17 errors but they go away when disabling PCI Express Native Power Management in bios.
I don't really understand why all these crashes was happening only on Alder Lake but hey, it works, that's the most important. 😄

Nosyok_ wrote:
I did what you told me, instead of the Intel driver it now uses a universal driver (I guess) from Microsoft and it's the same, dozens of WHEA 17 errors.

I managed to solve my problems with crashes in PCIE 4, I flashed the VBIOS 94.02.27.00.13 (my 3080 FE was shipped with 94.02.27.00.09 and the NVIDIA Resizable BAR Firmware Update Tool flashed the vbios 94.02.20.00.07 but it didn't fix anything but I saw on Reddit someone who said that it no longer have instabilities with VBIOS 94.02.27.00.13 so I installed it myself) and since then no more crashes! Still WHEA 17 errors but they go away when disabling PCI Express Native Power Management in bios.
I don't really understand why all these crashes was happening only on Alder Lake but hey, it works, that's the most important. 😄


I spoke too soon, I had no problems for 2 days, while I played a lot (Far Cry 6, Metro Exodus EE, 3DMark in loop while I wasn't playing to see if the computer crashed...) without any crashes but then today I'm on my third crash in 4 hours, I'm going to see with Amazon to exchange the CPU, hoping that this fixes these crashes.

I haven't changed anything since these two days, same drivers, no additional software, no windows updates that have been installed (apart from those of Windows Defender)

My rams are stable (tested on Memtest86, TM5 and OCCT), the processor is well cooled with my Arctic Liquid Freezer II 360, the GPU works perfectly on my old AMD Ryzen config, I'm a little lost. :confused:

My case is a Lian-Li Lancool II Mesh with 5x Arctic P12 ~1200rpm and in front it's the radiator of my Arctic Liquid Freezer II 360 with 3x Arctic P12 too ~900rpm (more rpm causes terrible vibration...) so I'm pretty sure that my airflow isn't the problem here.

92345
(sorry for the bad quality)

Now that I have put my main SSD back to the M.2_1 port, the chipset is less hot but I can confirm that changing these settings (disabling PCI Express Native Power Management, ASPM and PCI Express Clock Gating) have a real impact on the chipset temperature. Z690 seems to be a hot chipset.

The room temperature was 22°C during the tests.

I've tried the latest Intel Chipset Driver 10.1.19013.8304, it makes no difference. (for WHEA, freezes and temperatures)

Hey Girls and Boys!

Yesterday I've build very small PC.

95932

Z690-I, 12700k, 64GB, 3090 TUF, 750W, Lian Li H20-X4, 2x 1TB M.2 980 Pro
Righ after start i had problems with MB not seeing M.2_2. But I ran OCCT and it showed WHEA.
When I run TM5 WHEA bursted into 1280 Errors in 15min.
I've corrected the M.2_2 mounting (Hell on Earth when it's all built).
But WHEA persisted. So I turned off Link State Power Management in Advanced power plan settings (Power & Sleep).
WHEA dropped to 12. OK. So I went to BIOS(UEFI) and forced Link GEN4 por PCIE_16.
Still 4 WHEA errors. So I went to BIOS(UEFI)- Advanced->Misc->PCIE Native Power Managemet : switched to DISABLED.

Outcomes:
1. No WHEA whatsoever.
2. When GEN4 PCIE link is forced the PC is starting like 3 times faster.

Hope you'll find it helpful.

Cheers

Peter

Is there any update on the WHEA errors with PCI NPM enabled? Will there be a combination of firmware and drivers that fix this? Does this happen on z790? I'm just curious if it is being worked on or is turning off NPM considered the permanent solution?

ADVenturePO wrote:
Hey Girls and Boys!

Yesterday I've build very small PC.

95932

Z690-I, 12700k, 64GB, 3090 TUF, 750W, Lian Li H20-X4, 2x 1TB M.2 980 Pro
Righ after start i had problems with MB not seeing M.2_2. But I ran OCCT and it showed WHEA.
When I run TM5 WHEA bursted into 1280 Errors in 15min.
I've corrected the M.2_2 mounting (Hell on Earth when it's all built).
But WHEA persisted. So I turned off Link State Power Management in Advanced power plan settings (Power & Sleep).
WHEA dropped to 12. OK. So I went to BIOS(UEFI) and forced Link GEN4 por PCIE_16.
Still 4 WHEA errors. So I went to BIOS(UEFI)- Advanced->Misc->PCIE Native Power Managemet : switched to DISABLED.

Outcomes:
1. No WHEA whatsoever.
2. When GEN4 PCIE link is forced the PC is starting like 3 times faster.

Hope you'll find it helpful.

Cheers

Peter

Peter, I stress you search through the thread, especially my posts on the topic with a similar issue to you.
Setting PCIEx native power management certainly stops the WHEA errors, but it does not fix instability, you will still have problems with this board when using the top NVME slot which is linked directly to the CPU.

You will find if you use the bottom NVME slot instead, you can keep all the power saving features enabled and you will not get WHEA errors and you will not have any instability. But the top slot, even with PCIEx Native power management will give you problems with an unstable system occasionally.

After a long time troubleshooting the issue, and finding outside my return policy the instability I managed to get a refund for my Z690I from Amazon. Asus refuses to admit there is a problem and they think disabling PCIEx native power management is a fix. I'd recommend to save yourself headaches down the line to return your board while you still can.

I am now a proud owner of an Asrock Z790 PG-ITX/TB4 which costs a fraction of the Asus Z690 ITX board and has zero problems with WHEA errors or instability. It was simply a matter of plug and play. The board has no stupid tiered NVME SSD tower which I think is the cause for the issues with the Asus board.

Anyway, take or leave my advice as you wish, but I want to make sure you are not another user in the thread who is left with a broken system with Asus unwilling to help.

STARRAIN_ROG
Customer Service Agent
Hi Grendel602,
Thank you for your reply.