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ROG Strix z690A Gaming WiFi WHEa 17 Errors

Grendel602
Level 7
Swapped my fully functioning 3090RTX, 9900K, Z390 Gigabyte Designare setup for a brand new Z690 and 12900K rig.

After swapping all components over to the Gaming Wifi MOBO and 12900k combo, install WIN 11 and I get thousands of WHEA errors for ven_8086&dev_ 460d&SUBSYS_86941043&REV_02

I also get random hangup, BSODS, and straight crashes.

I'm a day of frustration away from RMA. I swapped back to old system and all works perfectly with 9900k and Z390 mobo, so the only possible hardware issue is the mobo or CPU....I guessing this is a mobo hardware component issue.

PCI ID Repository suggests it is a 12th Gen Core Processor PCI Express x16 Controller #1.

Device manager showed no issues with any hardware.
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333 REPLIES 333

I will reset the BIOS settings and run some stress tests and benchmarks.

Is ASUS able to co firm the WHEA 17 error situation? Are they claiming it results in no issues?


STARRAIN@ROG wrote:
Hi Aiiv2022,
Do you get random BSOD and crash on bios 0707? Did you got random BSOD and crash after fresh OS install and didn't install any drivers or apps?
Have you restored bios to all default settings but still got random BSOD and crash?
May I have the information below?
- the serial number of the motherboard via PM
- the brand and the model name of your RAM, PSU and the PCIE devices(in which slots)
* Please check the specific model name of RAM such as G.SKILL F5-6000U4040A16GX2-TZ5RS.
- OS version & OS build
May I have more details about the scenario when you encounter random BSOD and crash issues?
- The error message while get BSOD
- Which drivers and apps(the names and versions) you installed?
- the bios settings and system settings
- How often you encounter BSODS or crash issues? Which apps do you run and you often get BSODS or crash issues?
Thank you.

Not sure what else you want that would help. This is a well established problem tied to the PEG 10 - 460D that is part of the PCIE Root Complex.

The only way people have solved the issue is by putting their GPU's into GEN 3 mode in BIOs or some have been able to disable ASPM and link state power management. Only going to GEN 3 works for me. A lot of people are getting crashes if we don't do something to stop the errors.

Lots of people here talking about it on ASUS boards, but it also impacts Gigabyte.

https://www.overclock.net/threads/official-asus-strix-maximus-z690-owners-thread.1794802/page-32

The only two devices tied to my PEG 10 460D is NVIDIA HD Audio and the RTX 3090 itself.

Currently, on fresh WIN 11 install with new 980 PRO NVME drive with all your current drivers and windows updates I do still get the errors but no crashes...at least not yet. I did turn off link state power management in power options for PCIE.

Hi STARRAIN,

I reached out to technical support already, and I have a case number now.
In short the BSOD or crash doesn't not follow a certain pattern/steps, it's all random. It can happen in a Zoom meeting, or in a 3DMark stress testing, but normally within 30 mins after boot.

STARRAIN@ROG wrote:
Hi Aiiv2022,
Do you get random BSOD and crash on bios 0707? Did you got random BSOD and crash after fresh OS install and didn't install any drivers or apps?
Have you restored bios to all default settings but still got random BSOD and crash?
May I have the information below?
- the serial number of the motherboard via PM
- the brand and the model name of your RAM, PSU and the PCIE devices(in which slots)
* Please check the specific model name of RAM such as G.SKILL F5-6000U4040A16GX2-TZ5RS.
- OS version & OS build
May I have more details about the scenario when you encounter random BSOD and crash issues?
- The error message while get BSOD
- Which drivers and apps(the names and versions) you installed?
- the bios settings and system settings
- How often you encounter BSODS or crash issues? Which apps do you run and you often get BSODS or crash issues?
Thank you.

STARRAIN_ROG
Customer Service Agent
Hi Grendel602,
The WHEA 17 error message is still under investigation.
If there is any news, I'll keep updated.

STARRAIN_ROG
Customer Service Agent
Hi Aiiv2022,
If have contacted our technical support and provided the related information, may I have your serial number of the motherboard via PM?
Thank you.

STARRAIN@ROG wrote:
Hi Aiiv2022,
If have contacted our technical support and provided the related information, may I have your serial number of the motherboard via PM?
Thank you.

PM sent, thanks.

The technical support wasn't too helpful, they ask me to contact EVGA, run a file system check, and install the latest Nvidia driver.

However I was able to fix it on my own. It was the PCIE riser cable designed for PCIE gen 3 that caused all the problems. Once I removed it, and plug my RTX 3080 TI directly in the PCIE slot on my motherboard, it runs 100% stable in gen 4 mode, and no more WHEA 17. Stress tested with 3DMark for hours already.

It is such a subtle thing that anyone upgrading from a PCIE gen 3 to PCIE gen 4 setup may overlook.

Aiiv2022 wrote:
The technical support wasn't too helpful, they ask me to contact EVGA, run a file system check, and install the latest Nvidia driver.

However I was able to fix it on my own. It was the PCIE riser cable designed for PCIE gen 3 that caused all the problems. Once I removed it, and plug my RTX 3080 TI directly in the PCIE slot on my motherboard, it runs 100% stable in gen 4 mode, and no more WHEA 17. Stress tested with 3DMark for hours already.

It is such a subtle thing that anyone upgrading from a PCIE gen 3 to PCIE gen 4 setup may overlook.


I just ran the new FW update for ALC4080/ALC4082 audio FW update tool release from 9 DEC and now do not get anymore WHEA 17 errors w/ PCIE 4 enabled.

Super odd, but great.

I also just updated to the most recent BIOS and no issues.

BigJohnny
Level 13
If you have been overclocking and getting WHEA errors try this.

Open power shell or CMD admin.

Type in

sfc /scannow

This will check the windows files and repair most everything. If it ends saying there were some errors not fixed then proceed to step two

Still in power shell or cmd type in

DISM /Online /Cleanup-Image /RestoreHealth

Takes a little longer buyt it will fix anything left by the SFC command.

Then run the SFC again and it should come back with "No integrity violations found.

Overclocking anything to the BSOD point often will corrupt OS files. This will fix that problem

No overclocking here.

BigJohnny wrote:
If you have been overclocking and getting WHEA errors try this.

Open power shell or CMD admin.

Type in

sfc /scannow

This will check the windows files and repair most everything. If it ends saying there were some errors not fixed then proceed to step two

Still in power shell or cmd type in

DISM /Online /Cleanup-Image /RestoreHealth

Takes a little longer buyt it will fix anything left by the SFC command.

Then run the SFC again and it should come back with "No integrity violations found.

Overclocking anything to the BSOD point often will corrupt OS files. This will fix that problem