ROG STRIX Z690-I Z690I - Unable to update Firmware

[jacapalaidum]

Hello ! trying to apply ASUS_IT8851_USBGen2x2_V005.exe but it's not working...


if I run with my Windows 11, I noticed some files being decompressed and after 1 second, the files get vanished.

I made a video: https://gyazo.com/fffdb92cc32efdb3953cad85949f0158

Any clue ?

[STARRAIN]

Hi jacapalaidum,
Have you tried USB PD controller FW update version 004?
Was it updated in windows 10?
Does it also occur on bios 1505 with bios all default settings?
Please download PD FW update tool version 005 from our support site and try it again.
https://rog.asus.com/motherboards/rog-strix/rog-strix-z690-i-gaming-wifi-model/helpdesk_bios
Thank you.

[jacapalaidum]

STARRAIN@ROG wrote:
Hi jacapalaidum,
Have you tried USB PD controller FW update version 004?
Was it updated in windows 10?
Does it also occur on bios 1505 with bios all default settings?
Please download PD FW update tool version 005 from our support site and try it again.
https://rog.asus.com/motherboards/rog-strix/rog-strix-z690-i-gaming-wifi-model/helpdesk_bios
Thank you.

That's exactly what I did...downloaded the link that's points to 005...and when I execute it...it's happens just like I demonstrated on the video link...

Why instead give me a canned response, you just try to read it , check the video and really understand the situation ?

[STARRAIN]

Hi jacapalaidum,
Sorry for my misunderstanding. I'll consult our tech team more about your video.
Thank you.

[STARRAIN]

Hi jacapalaidum,
After checked with our tech team, the updating procedure is normal in your video.
Thank you.

[jacapalaidum]

Normal ? So , you click on the file and nothing happens and the extracted files disappear ?? ? What a joke !!!

Asus, you support sux !!! Time to return your mobo to Amazon and buy a different one...

And OFC....I will print this thread on Amazon's review to see whak kind of support level I receive as customer...

thanks for nothing!

[ahfoo]

Bro, download from here. After download, extract it to C drive. Go to your bios and update with EZ update. when ask for bios path, point to the extract file with the extension XXX.CAP

https://dlcdnets.asus.com/pub/ASUS/mb/BIOS/ROG-STRIX-Z690-I-GAMING-WIFI-ASUS-1601.zip