Rog Strix Z590-E Gaming Wifi sound issue

[Cool_Barn]

EDIT : It turns out the problem was my DAC, not the motherboard. See my final post for the exhilarating story.

Hello there.

I'm having issues with the optical audio on my new Strix Z590-E Gaming Wifi. I have tried both the Asus and Microsoft drivers, and with both drivers the sound will cut out momentarily every 5 - 10 seconds or so.

Normally the first thing I do upon installing a new motherboard is a fresh Windows install, but for a number of reasons, I am yet to get around to it. I tried running Ubuntu Live to make sure it was software rather than hardware, but that didn't play any sound at all when selecting the Realtek USB option.

I have just updated the BIOS with the most recent version that has just been released.

I can't say for sure whether it's hardware or software, but I'm 95% sure it's driver-related. Probably a fresh install will fix the problem, but if anybody else has experienced this, could you please let me know (and a possible fix 🙂 )

Thank you for your help!

[monusz61]

disenter wrote:
So looks like im not the only one still having some issues with this... I run optical to some reasonably high end klipsch powered studio monitors, and there is constant popping at random intervals happening since the bios update. It fixed the static issue that it previously had, but this is quite annoying also. While there is no sound, out of nowhere little pops. Before you try to blame power or even my speakers themselves, i run a surge board, Seasonic Prime Titanium 1000w psu, and i use a Cyberpower Pure Sinewave UPS. My power can't get any cleaner, and this issue does NOT happen if I switch to bluetooth input on my speakers, and connect them that way. Only while using optical. Yes I've tried different leads. It would seem the sound driver / firmware is not quite fixed. Can we please have this followed up by Asus, and if the issue is not fixable beyond this, then suggest a recall / replacement with a board equally as capable that does not use this sound chip. Sorry guys, but you seem to have dropped the ball with this and frankly i expect better of the RoG and Strix brand.

I am having the same static issues with the optical. All my other Asus boards always said Realtek High Definition Audio and on this one it says High Definition USB audio. I also can't configure my speakers in the sound control panel. The option is greyed out. I am also using the optical with a RCA surround sound system

[Ex0duS5150]

Please ASUS, this issue persist and im on the latest BIOS and recommend drivers. I did the firmware update, clean and reinstall but to no avail the issue still remains. Im on 3.5MM jack stereo. Logitech Z623 2.1 is what im using for sound. No Headphones on USB. Only the 3.5mm jack is being used. This is quite obviously a crash of some sort due to driver or hardware.
In my opinion this issue should be fixed by now for 400$ US. Im an ASUS fan and own several different ASUS products but this is not good.

[Blake1]

Dear all,
If you are having issue other than Z590 series sudden loud noise,
please kindly help to open a new post or thread and specify the motherboard model
so we can better locate the issue.
Thank you.

[Ex0duS5150]

Blake@ROG wrote:
Dear all,
If you are having issue other than Z590 series sudden loud noise,
please kindly help to open a new post or thread and specify the motherboard model
so we can better locate the issue.
Thank you.

This is easily reproduced and happens frequently. I dont understand what the hold up is in finding a solution. Seems its happening no matter what interface is being used. Im no electronics engineer but for a major company to have this issue still on a premium board makes me think the quality assurance you guys do at the factory is not up to par. Again I am a loyal customer and hope this is not a trend..

[Blake1]

Ex0duS5150 wrote:
This is easily reproduced and happens frequently. I dont understand what the hold up is in finding a solution. Seems its happening no matter what interface is being used. Im no electronics engineer but for a major company to have this issue still on a premium board makes me think the quality assurance you guys do at the factory is not up to par. Again I am a loyal customer and hope this is not a trend..

Hi there,
Please kindly open a new post for better discussion.
Thank you.

[STARRAIN_ROG]

Hi Ex0duS5150,

Do you mean the sound pause itself or the sound is choppy? May I have a video about the sound issues you mentioned?
Do you connect the speaker to the rear audio line out(lime) connection?
Have you restored bios to all default settings, but still face the audio issues?
May I have the information below?
-the bios version and the audio version
-the serial number of your motherboard via PM
-the brand and the model name of the CPU, RAM, VGA, PSU
(For RAM, please check the specific model name such as G.SKILL F4-4800C18D-32GTZR.)
Thank you.

[STARRAIN_ROG]

Hi monusz61,

Do you also use ROG STRIX Z590-E GAMING WIFI?
May I have a video and screenshots about the sound issues you encountered?
Did it occur on the specific software? and only with SPDIF output?
If use 3.5mm analog speaker, is there no issue?
Have you restored bios to all default settings, but still face the audio issues?
May I know the information below?
-the bios version and the audio version
-the brand and the model name of the speaker
Thank you.

[netWilk]

Having similar issues with ROG Strix Z590-A

This is using analog out (don't have a digital decoder handy). Sometimes when audio starts, it will play a loud "digital" noise instead. Stopping and starting the sound fixes it. It's most noticeable when skipping back and forth through videos, as that's a lot of audio stops and starts, but I have experienced this even on system sounds.

Sound on the headset using the audio USB-C connector, or USB connected DAC works fine, so it's limited to the Realtek Audio device.

[STARRAIN_ROG]

Hi netWilk,

I've reported the similar feedback to our tech team.
If it is possible, could you please record a video about how the noise occurred?
Thank you.

[Sartigan]

I am experiencing this every 1-2 days. It occurs on both the digital output and Speakers. The audio will make VERY LOUD static sound. It mostly occurs when switching from a youtube video to another but it can occur while I am playing a game too.

I am using the latest Audio Driver (Realtek Audio Driver V6.3.9600.2299 for Windows 10 64-bit.) + Firmware Fix (ALC4080/ALC4082 audio FW update tool)
I am on Windows 10 Pro.

I can also notice audio delay when playing games like osu where the music and display must be in sync (speakers). However when I uninstall the realtek audio drivers, the issue does not occur, no lag. Is my motherboard deffective or is there a problem with the audio drivers?