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Rog Strix Z590-E Gaming Wifi sound issue

Cool_Barn
Level 8
EDIT : It turns out the problem was my DAC, not the motherboard. See my final post for the exhilarating story.

Hello there.

I'm having issues with the optical audio on my new Strix Z590-E Gaming Wifi. I have tried both the Asus and Microsoft drivers, and with both drivers the sound will cut out momentarily every 5 - 10 seconds or so.

Normally the first thing I do upon installing a new motherboard is a fresh Windows install, but for a number of reasons, I am yet to get around to it. I tried running Ubuntu Live to make sure it was software rather than hardware, but that didn't play any sound at all when selecting the Realtek USB option.

I have just updated the BIOS with the most recent version that has just been released.

I can't say for sure whether it's hardware or software, but I'm 95% sure it's driver-related. Probably a fresh install will fix the problem, but if anybody else has experienced this, could you please let me know (and a possible fix 🙂 )

Thank you for your help!
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92 REPLIES 92

bsodmike
Level 7
Hi all,

This happened to me as well but it was MUCH worse; I had the PC connected to my home-theatre at the time and it blasted me completed with a screeching sound (as shown by the YouTube recording here) at > 120dB. If it wasn't for my quick reflexes, we could have easily died or had our ears blown out.

https://forum.level1techs.com/t/my-powered-home-theatre-almost-killed-me-and-its-due-to-bad-drivers/...

I'm now researching on how to include a safety-circuit to sit before the AVR to prevent super high signals being fed into the sound system.

STARRAIN_ROG
Customer Service Agent
Hi bsodmike,
If you use SPDIF output, please update firmware from our support site.
https://rog.asus.com/motherboards/rog-strix/rog-strix-z590-e-gaming-wifi-model/helpdesk_bios
ALC4080/ALC4082 audio FW update tool
Fixed "SPDIF" playing music is noisy
Thank you.

Zardoc
Level 10
The sound issue isn't fixed at all. If you plug into another computer the sound delay is longer so the scratching noise is quite present. What a waste of time.