05-11-2020 07:17 AM
11-10-2020 10:24 AM
Thank you very much for your quick response. So you think I should ask for a new motherboard? My ram is optimized for AMD https://www.gskill.com/product/165/326/1562839473/F4-3600C16D-32GTZN-Overview but dont work ... What are you using as a ram? Thanks again
11-10-2020 10:45 AM
Given my experience, I would just go right to ASUS support. If you do the email thing, they will provide you a long list of things that won't really help, so I would call them. That way you can get right to the source of the problem.
11-10-2020 01:24 PM
Thank you for your reply. Sorry but I did not understand correctly because I use google translate. Do you think I should have a new motherboard? When I only put one strip it doesn't work but not 2 ... Could the problem come from the processor? Best regards Dave.
11-10-2020 08:27 PM
No worries about the translation challenges. 🙂
If it's in warranty, I would contact ASUS support and get them to do a warranty repair or replacement on your motherboard. Replacing the motherboard fixed my issue.
11-11-2020 05:06 AM
thank you for your help. is it possible that it is because the ram i have is not on the asus vql list for my motherboard?
07-11-2021 01:50 AM
08-25-2021 02:52 AM